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For Companies At a Glance
- Tasks: Process customer sales orders and ensure smooth delivery for maximum satisfaction.
- Company: Join a dynamic team in a leading company focused on operational excellence.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Be the key link between teams and customers, making a real impact every day.
- Qualifications: Strong organisational skills and a knack for problem-solving are essential.
- Other info: Great opportunity to develop your skills in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators. Responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise.
Main Accountabilities
- Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
- Process sales order reviews in the Azelis ERP system.
- Advise Commercial Assistant of any deviations (prices issues, delivery dates ...).
- Request order release to Credit Control.
- Send order acknowledgements and confirmations to Customers.
- Follow-up open orders and ensure proper daily update of backorder lines.
- Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
- Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
- Liaise with Supply Chain Coordinators to ensure proper life cycle of the order (delivery date, order closing).
- Review amendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator and Warehouse.
- Raise credit notes/reinvoicing.
- Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
- Ensure information flow to other team-members.
- Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practice.
KPI’s
- Customer satisfaction (feedback on spot orders and surveys).
- Number of orders processed in AX.
- Updated backorder lines.
- Punctuality of credit notes generation.
- Credit notes linked to self-mistakes.
- Monitor and manage open orders and ensure daily update of back order lines.
- Provide cover for the Sales Administration team as required.
Sales Administrator in Runcorn employer: Azelis
Contact Detail:
Azelis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Runcorn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales administration. Think about how your skills can improve operational efficiency and customer satisfaction, and be ready to share specific examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the Sales Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in being part of our team at StudySmarter.
We think you need these skills to ace Sales Administrator in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your experience with sales order processing and any relevant ERP systems you've used. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves liaising with various teams, it's crucial to demonstrate your communication skills. Use examples in your application that show how you've effectively collaborated with others to solve problems or improve processes.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, make sure to double-check for any errors and provide clear, concise information about your past experiences. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Azelis
✨Know Your ERP Systems
Familiarise yourself with the ERP systems mentioned in the job description, especially if you have experience with similar software. Be ready to discuss how you've used these systems in past roles to manage sales orders and improve operational efficiency.
✨Showcase Your Customer Service Skills
Prepare examples of how you've ensured customer satisfaction in previous positions. Highlight any specific instances where you resolved issues or improved processes that led to better service delivery.
✨Understand the Role of Collaboration
This role requires working closely with various teams. Think of examples where you've successfully collaborated with others, particularly in a sales or supply chain context. Be ready to explain how you tackle challenges as a team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding order management and compliance. Prepare to discuss how you would handle potential issues like price discrepancies or delivery delays, demonstrating your operational expertise.