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For Companies At a Glance
- Tasks: Support Sales Managers with customer service and administrative tasks for optimal engagement.
- Company: Join Azelis, a dynamic company focused on customer satisfaction and sustainability.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a team that values innovation and customer relationships while making a positive impact.
- Qualifications: A proactive mindset, IT skills, and a passion for achieving goals are essential.
- Other info: Experience with CRM systems and a strong understanding of market dynamics will set you apart.
The predicted salary is between 24000 - 36000 £ per year.
Azelis is seeking highly motivated, self-starting individuals to support external Sales Managers in customer service and administrative processes, ensuring excellent service to customers and increasing departmental profitability.
Main Accountabilities
- Act as a direct point of contact for customers
- Prepare sales prices for the Sales Managers as needed
- Follow up on customer satisfaction
- Prepare monthly sales statistics
- Manage customer requests for samples (local and intercompany) and follow-up
- Ensure best-in-class customer engagement through optimal use of the CRM system (Dynamics 365) and integration of IT systems (Outlook, CRM, Teams)
- Promote the use of the Customer Portal and e-Lab where applicable
- Update pricelists and communicate with customers, discussing price issues with sales managers
- Communicate product specifications (changes, classification, risks, PBMs, legal aspects, production processes) clearly to customers and internal teams
- Follow up on customer behaviours, identify opportunities, and develop commercial relationships
- Translate the Group's Sustainability Strategy into actionable items and contribute to sustainability KPIs
Experience, Skills & Education
- Commercial, entrepreneurial, and dynamic mindset
- Technical affinity and interest
- IT/digital savviness (CRM Dynamics 365, customer portal, Microsoft tools)
- Proficiency in English and local language
- Legal and quality-driven approach
- Self-starter with passion for achieving goals/targets
- Understanding of customer and market dynamics
- Strong relationship-building and negotiation skills
- Excellent IT skills (CRM, AX Dynamics, Excel)
Commercial Assistant employer: Azelis
Contact Detail:
Azelis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Assistant
✨Tip Number 1
Familiarise yourself with Dynamics 365 and other Microsoft tools. Since the role requires optimal use of these systems, demonstrating your proficiency during interviews can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer relationships in the past. This will highlight your ability to engage effectively with clients, which is crucial for this position.
✨Tip Number 3
Research Azelis' sustainability strategy and think about how you can contribute to their KPIs. Being able to discuss actionable items related to sustainability during your interview will demonstrate your alignment with the company's values.
✨Tip Number 4
Prepare to discuss your understanding of market dynamics and customer behaviours. Being able to identify opportunities and articulate how you would develop commercial relationships will show that you're proactive and results-driven.
We think you need these skills to ace Commercial Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Commercial Assistant at Azelis.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, sales support, or administrative roles. Use specific examples to demonstrate your ability to manage customer requests and support sales processes.
Showcase Technical Skills: Mention your proficiency with CRM systems, particularly Dynamics 365, and other Microsoft tools. If you have experience with customer portals or managing sales statistics, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss your understanding of customer dynamics and how you can contribute to Azelis' sustainability strategy.
How to prepare for a job interview at Azelis
✨Show Your Customer Service Skills
As a Commercial Assistant, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to maintain excellent relationships and ensure customer satisfaction.
✨Demonstrate Your IT Proficiency
Familiarity with CRM systems like Dynamics 365 is crucial for this role. Brush up on your knowledge of these tools and be ready to explain how you've used similar systems in the past. If possible, mention any specific projects where your IT skills made a difference.
✨Understand the Company’s Sustainability Goals
Azelis values sustainability, so take some time to research their initiatives. Be prepared to discuss how you can contribute to their sustainability KPIs and translate their strategy into actionable items. Showing that you align with their values can set you apart.
✨Prepare for Relationship-Building Questions
Strong relationship-building and negotiation skills are key for this position. Think of examples from your past where you successfully built rapport with clients or colleagues. Be ready to share these stories and demonstrate your ability to foster commercial relationships.
