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For Companies At a Glance
- Tasks: Process customer sales orders and ensure smooth delivery for maximum satisfaction.
- Company: Join Azelis, a global leader in specialty chemicals and food ingredients.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Diverse workplace committed to sustainability and equal opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Job Purpose
This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators. Responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise.
Main Accountabilities
- Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
- Process sales order reviews in the Azelis ERP system. Advise Commercial Assistant of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up open orders and ensure proper daily update of backorder lines.
- Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
- Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
- Liaise with Supply Chain Coordinators to ensure proper life cycle of the order (delivery date, order closing).
- Review amendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator and Warehouse.
- Raise credit notes/reinvoicing.
- Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
- Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practice.
- KPI’s - Customer satisfaction (feedback on spot orders and surveys). Number of orders processed in AX. Updated backorder lines. Punctuality of credit notes generation. Credit notes linked to self-mistakes.
- Monitor and manage open orders and ensure daily update of back order lines.
- Provide cover for the Sales Administration team as required.
Sales Administrator in Runcorn employer: Azelis Holding S.A.
Contact Detail:
Azelis Holding S.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Runcorn
✨Tip Number 1
Get to know the company! Research Azelis and understand their values, products, and market position. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales administration. Think about how your skills align with the job description and be ready to share specific examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Administrator in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight relevant experience, especially in processing sales orders and working with ERP systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: As a Sales Administrator, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Azelis Holding S.A.
✨Know Your ERP Systems
Familiarise yourself with ERP systems, especially if you have experience with Azelis or similar platforms. Be ready to discuss how you've used these systems in past roles to manage sales orders and improve operational efficiency.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to ensure customer satisfaction. Think of situations where you resolved issues or improved processes that directly impacted customer loyalty and service quality.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your skills align with the main accountabilities. Highlight your experience in processing sales orders, managing backorders, and liaising with different teams.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company culture, team dynamics, and expectations for the Sales Administrator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
