Store Supervisor (UK)

About Us:

AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.

Job Overview:

\\We're seeking a Store Supervisor to manage the daily operations of a retail studio, ensuring exceptional customer experiences while driving sales performance, overseeing inventory and operations.

Responsibilities and Duties:

• Oversee daily operations of the Retail location, ensuring a welcoming and organized environment, with fitting room standards that reflect brand excellence and prioritize customer comfort.
• Lead, train, and team members to provide exceptional, personalized service, focusing on a comfortable and memorable fitting room experience for each customer.
• Ensure adequate scheduling and staffing to maintain seamless studio coverage and an optimal customer experience.
• Develop and implement sales strategies to drive engagement and achieve studio targets for bridal and fashion lines.
• Oversee inventory management, including acquisition, removal, and maintenance, ensuring optimal stock levels and a seamless customer experience while implementing strategies for improved efficiency.
• Analyze studio performance metrics, including customer satisfaction, appointment conversions, and sales, and create actionable plans for improvement.
• Participate in budget planning for studio operations, monitoring expenses to align with financial goals and profitability targets.
• Develop and implement a self-help retail model, allowing customers to navigate the shopping experience with minimal reliance on sales associates through intuitive store layouts, digital tools, and optimized signage.
• Plan and execute events and in-store promotions in partnership with Marketing to drive traffic, brand awareness, and customer engagement.
• Prepare and analyze reports on studio KPIs, customer experience insights, and team performance to inform strategic decisions and potential expansion efforts.
• Maintain visual merchandising standards aligned with the Azazie brand, keeping the retail location welcoming and visually appealing.
• Provide efficient and effective service, tailoring your approach to different customer types.
• Other duties as assigned.

Requirements:

• Experience in retail store management is required.
• Experience in the bridal and evening wear category is strongly preferred.
• Strong interpersonal skills, eagerness to learn and adaptability skills; ability to quickly understand the UK bridal retail market and manage sales resources effectively.
• Excellent communication and collaboration skills.
• Proven ability to analyze market trends and customer feedback to inform business strategies.
• Leadership experience or potential, with the ability to build and motivate a team.
• Passion for and understanding of the bridal industry and current wedding trends.
• Ability to work legally full-time in the UK.

What We Offer:

• Competitive salary and benefits package
• Opportunity to shape the growth of a successful US brand in the UK market
• Professional development and career progression
• Flexible working arrangements within office hours