Cruise Sales Agent – UK/EMEA (German Speaker) in Woking

The Voyage Sales Specialist – EMEA & UK serves Travel Partners and Direct Guests across Europe, the Middle East, and Africa. Acting as a key liaison between our valued accounts and the wider Sales and Operations teams, the Specialist drives business growth by providing seamless end-to-end service. This includes managing reservations, assisting with guest needs, handling irregular operations (i.e., redeployments), and maximizing every interaction as a sales opportunity—all while ensuring an exceptional Azamara experience. The role is hybrid and requires working in our physical office 2 days a week.

About Azamara: Azamara is a global premium cruise line inspiring curious and passionate travelers to explore the world through immersive voyages. We deliver world‑class service both onboard and across destinations worldwide. Our employees enjoy a flexible and supportive work environment, competitive compensation, and opportunities for professional development — while being part of a vibrant international team that values collaboration and innovation.

Why you should work for Azamara:

• Curiosity – We approach every interaction with empathy and open-mindedness.
• Sustainability – We protect the world where blue meets green.
• Integrity – We do the right thing, even when no one is watching.
• Accountability – We take ownership and deliver results.
• Passion – It’s in everything we do.

Who you are:

• Engaging, professional, and relationship-driven.
• Skilled at managing time and multitasking in a fast-paced environment.
• Self-motivated, proactive, and detail-oriented.
• An excellent communicator who listens, empathizes, and resolves effectively.
• Comfortable working independently in an office and a results-driven setting.

Essential duties and responsibilities:

• Provide personalized service to Travel Partners and Direct Guests across EMEA and the UK.
• Handle inbound and outbound calls, emails, and correspondence in line with regional service standards.
• Respond promptly to sales inquiries and identify upsell or cross-sell opportunities.
• Manage existing bookings, including modifications, payments, and guest preferences.
• Assist with special requests, accessibility accommodations, and bespoke travel needs.
• Oversee re-accommodations or redeployments and ensure accurate handling of refunds and cancellations.
• Manage guest preferences related to Future Cruise Credits (FCCs) and maintain accurate client records.
• Support EMEA Sales Managers in growing key accounts and achieving sales targets.
• Collaborate with internal teams (Operations, Revenue, Marketing, and IT) to resolve guest and partner issues efficiently.
• Participate in department initiatives, performance projects, and training as required.

Qualifications:

• Minimum two years of sales or service experience, preferably in travel, tourism, or hospitality.
• Proven ability to manage client relationships and deliver high-quality service.
• Strong communication and writing skills, with professional fluency in English.
• Additional European language(s) (e.g., German, French, Spanish, Italian) highly advantageous. Must speak German.
• Familiarity with travel booking systems such as Seaware and call management tools such as RingCentral preferred.
• Strong organizational, multitasking, and problem-solving abilities.
• Comfortable working across time zones and in-office, five days a week.

Knowledge and skills:

• Customer-focused mindset with natural sales instincts.
• Skilled in building rapport with travel professionals and direct guests.
• Excellent attention to detail and follow-through.
• Confident working independently and taking ownership of outcomes.
• Enthusiastic, positive, and driven to exceed expectations.

Work schedule: Flexible, between 9:00 am GMT – 9:00 pm GMT, with a willingness to adapt to various time zones to support a global customer base.

Application instructions: If you are a strategic, results-driven sales leader passionate about elevating the customer experience and driving meaningful change, we would love to hear from you.

Physical demands: The employee is regularly required to sit, talk, and listen. The employee can also be required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus. This is a full-time position and may exceed 40 hours per week. Scheduled days and hours of work are determined by the need to flexibly cover all operational hours up to and including closing hours and weekends/holidays as needed.

Work environment: It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Azamara and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.