At a Glance
- Tasks: Enhance vehicle off road performance and manage VOR incidents for customer satisfaction.
- Company: Join a leading vehicle management company focused on innovation and efficiency.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to collaborate with various teams and suppliers.
- Why this job: Make a real difference in customer experience while developing your problem-solving skills.
- Qualifications: Customer service experience, strong analytical skills, and a knack for problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
To improve our overall vehicle off road (VOR) performance for customers, to reduce vehicle off road time, increase communication and to reduce LeasePlan UK costs including loss of use costs and rental/replacement vehicles. To manage VOR events at a transactional level to support the VOR Manager and manage VOR escalations from Customer Services – take ownership of the customer and the issue until resolution. To co-ordinate with external suppliers and internal key stakeholders in order to manage, minimise & report on VOR incidents across the Holistic VOR areas. To identify consistent causes of VOR and to make recommendations to improve these processes.
Key Responsibilities
- Monitor performance of internal technical team regarding authorisations that are causing VOR delays including post day 1 follow-up & Major Units.
- Work with technical team to ensure that jobs are processed efficiently and that cost challenges are not causing vehicles to not be returned as planned with an aim of Zero authorisation jobs being outstanding at the end of each day.
- Work with Network team to highlight any garages/fitters that are under performing with regard to VOR and find solutions to improve or remove from Network.
- Work with external suppliers, including i247 VOR team to ensure a consistent approach to VOR actions and reporting & to build strong relationships with these suppliers.
- Obtain reports from relevant suppliers and ensure that all necessary action is being taken to minimise VOR time by those suppliers.
- Create co-ordinated reports showing the holistic VOR position and share with agreed LeasePlan UK circulation list including Commercial, Operations and Customer Services.
- Problem solving/complaint escalation with suppliers relating to VOR issues.
- Long term (5day + for Service Maintenance Repair) VOR focus and chasing of suppliers/garages.
- Process improvement recommendations based on data analysis of trends and root cause analysis.
- Monitor complaints & OSAT responses to identify trends in process or supplier regarding VOR and make change recommendations.
- Ensure driver communication process whilst in VOR is robust & suitable, working with others to ensure this is consistent and appropriate across the VOR supply chain.
Required skills and experience
- Previous experience within a customer service environment.
- Experience with complaint handling and customer management.
- Problem solving & opportunity identification skills.
- Influencing skills both internally & with suppliers.
- Ability to analyse data & identify trends in order to find solutions.
- Reporting & presentation skills and ability to communicate the facts.
- Decision making skills with a balanced view of cost/benefit/risk.
- Experience of working in a team and ability to actively contribute to the team in a positive manner.
- Resilience skills and ability to identify truth from fiction when dealing with suppliers.
Vehicle Off Road Executive in Slough employer: Ayvens
At LeasePlan UK, we pride ourselves on being an exceptional employer that values collaboration and innovation in the Vehicle Off Road Executive role. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to employee well-being ensures a balanced work-life environment. Located in a dynamic sector, we offer unique advantages such as strong supplier relationships and a focus on process improvement, making this a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Off Road Executive in Slough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ayvens and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ayvens!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ayvens keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Vehicle Off Road Executive in Slough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ayvens:This is your chance to really connect with the team at Ayvens. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ayvens
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ayvens.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ayvens that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ayvens. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
