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- Tasks: Enhance vehicle off road performance and manage VOR incidents for customer satisfaction.
- Company: Join a leading vehicle management company focused on innovation and efficiency.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in customer experience while developing your problem-solving skills.
- Qualifications: Customer service experience, strong analytical skills, and a knack for problem-solving.
- Other info: Dynamic role with opportunities to collaborate with various teams and suppliers.
The predicted salary is between 36000 - 60000 £ per year.
To improve our overall vehicle off road (VOR) performance for customers, to reduce vehicle off road time, increase communication and to reduce LeasePlan UK costs including loss of use costs and rental/replacement vehicles. To manage VOR events at a transactional level to support the VOR Manager and manage VOR escalations from Customer Services – take ownership of the customer and the issue until resolution. To co-ordinate with external suppliers and internal key stakeholders in order to manage, minimise & report on VOR incidents across the Holistic VOR areas. To identify consistent causes of VOR and to make recommendations to improve these processes.
Key Responsibilities
- Monitor performance of internal technical team regarding authorisations that are causing VOR delays including post day 1 follow-up & Major Units.
- Work with technical team to ensure that jobs are processed efficiently and that cost challenges are not causing vehicles to not be returned as planned with an aim of Zero authorisation jobs being outstanding at the end of each day.
- Work with Network team to highlight any garages/fitters that are under performing with regard to VOR and find solutions to improve or remove from Network.
- Work with external suppliers, including i247 VOR team to ensure a consistent approach to VOR actions and reporting & to build strong relationships with these suppliers.
- Obtain reports from relevant suppliers and ensure that all necessary action is being taken to minimise VOR time by those suppliers.
- Create co-ordinated reports showing the holistic VOR position and share with agreed LeasePlan UK circulation list including Commercial, Operations and Customer Services.
- Problem solving/complaint escalation with suppliers relating to VOR issues.
- Long term (5day + for Service Maintenance Repair) VOR focus and chasing of suppliers/garages.
- Process improvement recommendations based on data analysis of trends and root cause analysis.
- Monitor complaints & OSAT responses to identify trends in process or supplier regarding VOR and make change recommendations.
- Ensure driver communication process whilst in VOR is robust & suitable, working with others to ensure this is consistent and appropriate across the VOR supply chain.
Required skills and experience
- Previous experience within a customer service environment.
- Experience with complaint handling and customer management.
- Problem solving & opportunity identification skills.
- Influencing skills both internally & with suppliers.
- Ability to analyse data & identify trends in order to find solutions.
- Reporting & presentation skills and ability to communicate the facts.
- Decision making skills with a balanced view of cost/benefit/risk.
- Experience of working in a team and ability to actively contribute to the team in a positive manner.
- Resilience skills and ability to identify truth from fiction when dealing with suppliers.
Vehicle Off Road Executive in Slough employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Off Road Executive in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its VOR processes thoroughly. Be ready to discuss how your skills can help improve their performance and reduce vehicle off-road time. Show them you’re not just another candidate; you’re the solution they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm for being part of the StudySmarter team. Let’s get you on board!
We think you need these skills to ace Vehicle Off Road Executive in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Vehicle Off Road Executive role. Highlight your experience in customer service and problem-solving, as these are key skills we’re looking for. Show us how your background aligns with our mission to improve VOR performance!
Showcase Your Data Skills: Since analysing data and identifying trends is crucial for this role, don’t forget to mention any relevant experience you have with data analysis. We want to see how you can use data to make informed decisions and recommendations that will help us reduce VOR time.
Communicate Clearly: Effective communication is vital, especially when dealing with suppliers and customers. Use clear and concise language in your application to demonstrate your ability to convey information effectively. This will give us a taste of how you’ll handle communication in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the StudySmarter team!
How to prepare for a job interview at Ayvens
✨Know Your VOR Basics
Before the interview, brush up on your understanding of Vehicle Off Road (VOR) concepts. Familiarise yourself with common causes of VOR incidents and how they impact customer service. This will show that you’re not just interested in the role but also understand its significance.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or improved processes. Be ready to discuss specific situations where your analytical skills helped identify trends or root causes, as this is crucial for the role.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice clear and concise communication. Think about how you would explain complex issues simply and effectively. You might even want to prepare a short presentation on a VOR-related topic to demonstrate your reporting skills.
✨Build Relationships
The ability to influence both internal teams and external suppliers is key. During the interview, highlight any experiences where you’ve built strong working relationships. Discuss how you approach collaboration and conflict resolution, as this will resonate well with the interviewers.
