End of Contracts & Renewals Administrator in Slough

Tremendous opportunity to join our Slough based Contract Management team for a 12 month fixed term contract.

Role Purpose

• Manage the production of Schedule Updates & Formal Extension quotations from commercial divisions across the LeasePlan UK (LPUK) Group according to agreed service levels.
• Ensure that all quotes are produced according to RV & SMR Policy and LeasePlan UK's RV and SMR forecasting methodology.
• Ensure all Contract Management tasks are actioned in line with commercial and legal requirements.

Role Specifics

• Provide quotation for schedule updates & formal extension to sales divisions across LPUK.
• Create and update lessees, contracts, cost centres, dummy registrations and Drive agreements in line with agreed procedures.
• Action transfers and novations in line with agreed procedures.
• Liaise with internal customers/Franchisees via telephone, email and LP Link.
• Manage the response to all requests according to agreed Service Levels.
• Undertake cross training to support the rest of Contract Management.
• Operate within a control framework ensuring that comprehensive audit trails exist for all quote production.

Required Knowledge & Experience

• 5 GCSE's or equivalent, typically grade C or above, must have at least grade B in English and Maths or experience lead equivalent.
• Computer literate with knowledge of Microsoft products (Word, Excel and PowerPoint).
• Fluent in business English language – an effective written and verbal communicator.
• Numerate with well-developed analytical skills.
• First class customer service skills and experience in the contract hire industry preferred but not essential.
• Displays willingness to learn and ability to solve problems and implement solutions.
• Customer driven with ability to operate according to service level agreements.
• Trustworthy and follows through instructions to completion.
• Good working knowledge of automotive industry preferred but not essential.
• Ability to influence at all levels across the business.
• Displays a high level of ownership and responsibility.
• Able to own and take responsibility for specific work area.
• Capable of self-management and able to use initiative to solve problems.
• Effective team player capable of support across Contract Management.
• Emotionally resilient and able to work under pressure.
• Positive self-image and orientation towards self-development.
• Follows through projects to their completion.

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.