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- Tasks: Manage customer queries and complaints while ensuring compliance with FCA guidelines.
- Company: Leading mobility solutions company in Slough with a focus on customer satisfaction.
- Benefits: Gain valuable experience in a high-profile setting with a supportive team.
- Why this job: Join a customer-focused team dedicated to fairness and compliance in finance.
- Qualifications: Experience in customer service or finance, strong communication, and analytical skills.
- Other info: Opportunity for personal growth and development in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading mobility solutions company in Slough is seeking a Customer Remediation Officer for a twelve-month secondment. The successful applicant will manage customer queries and complaints, ensuring compliance with FCA guidelines.
Ideal candidates have experience in customer service or finance, excellent communication skills, and an analytical mindset. This role offers the chance to broaden your experience in a high-profile setting while contributing to a customer-focused team dedicated to fairness and compliance.
Customer Remediation Specialist - Compliance & Finance in Slough employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Remediation Specialist - Compliance & Finance in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in compliance or finance. A friendly chat can open doors and give you insights that might just land you that Customer Remediation Specialist role.
✨Tip Number 2
Prepare for interviews by brushing up on FCA guidelines and customer service best practices. We want you to shine when discussing how you’d handle customer queries and complaints, so practice makes perfect!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss examples of how you've used data to solve problems or improve processes in previous roles. This will demonstrate your fit for the analytical mindset they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Remediation Specialist - Compliance & Finance in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or finance. We want to see how your skills align with the role of a Customer Remediation Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about compliance and customer service. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: Since this role involves managing customer queries and complaints, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Ayvens
✨Know Your Compliance Basics
Brush up on FCA guidelines and compliance standards relevant to customer service. Being able to discuss these during your interview will show that you understand the importance of regulations in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your communication skills and how you resolved issues while maintaining a customer-focused approach.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you analyse customer feedback and complaints. Think of specific instances where your analytical skills led to improvements in processes or customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer remediation and compliance. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
