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- Tasks: Manage customer queries and complaints, ensuring fair treatment and timely responses.
- Company: Join Ayvens, a leader in sustainable mobility with a commitment to innovation.
- Benefits: Gain valuable experience in a high-profile project with a focus on customer satisfaction.
- Why this job: Make a real impact in customer service while supporting sustainable mobility initiatives.
- Qualifications: Experience in customer service or finance, with strong communication and organisational skills.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. This is a twelve month secondment opportunity to support the Customer Remediation Project, providing a great opportunity to broaden your knowledge or stretch/utilise existing experience within a high profile setting.
Key Purpose
The Finance Remediation team was formed to ensure the timely delivery and accurate redress processes are met, from customer communication through to the payment and finance allocations. As a successful applicant, you’ll manage customer queries and communications within the process agreed timelines ensuring the customer is treated fairly at all times in line with the FCA Code of Conduct. You will also manage the customer complaints process, from logging the complaint to responding within the agreed SLAs.
Primary Responsibilities
- Manage the daily activities for customer remediation within the business KPIs and SLAs.
- Ensure all customer queries are logged and responded to in a timely and accurate manner, ensuring good customer outcomes.
- Ensure all customer complaints are managed and responded to in line with the complaints handling guidelines.
- Produce communication letters to customers ensuring accuracy and sensitivity of customer data.
- Process payments to customers via our Finance tools.
Skills, Experience & Background
- Desired previous experience in any of the following areas: customer service, compliance, finance or operational risk management.
- Excellent communication skills: verbal and written.
- Strong organizational and planning skills with an ability to work to deadlines.
- Analytical mindset with attention to detail and problem-solving capabilities.
- Ability to manage difficult customer queries and situations constructively.
- Customer-focused with a drive for fairness and doing the right thing.
- Collaborative working style across the team and wider business.
- Open to supporting continuous improvement and efficiency.
- Commitment to regulatory compliance and risk management.
- Experience managing customer expectations and service delivery in a regulated environment.
- Proficient in Microsoft Office applications (Excel, Word).
- Knowledge of UK financial services regulation and compliance requirements.
At Ayvens, we are committed to building a diverse, inclusive, enjoyable and authentic workplace. If you are excited by this or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Remediation Executive in Slough employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Remediation Executive in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Ayvens. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and compliance. We all know that confidence is key, so rehearse your answers and be ready to showcase your problem-solving skills!
✨Tip Number 3
Show off your analytical mindset! During interviews, share examples of how you've tackled difficult customer queries or improved processes. This will highlight your attention to detail and commitment to fairness.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ayvens team.
We think you need these skills to ace Customer Remediation Executive in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Remediation Executive role. Highlight your relevant experience in customer service, compliance, or finance, and show us how your skills align with our mission at Ayvens.
Show Off Your Communication Skills: Since this role involves managing customer queries and complaints, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Be Detail-Oriented: Attention to detail is key in this role, especially when producing communication letters and processing payments. Make sure your application is free from errors and showcases your analytical mindset. We love candidates who can spot the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Ayvens!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Remediation Executive. Familiarise yourself with customer service principles, compliance regulations, and the FCA Code of Conduct. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively managed customer queries or complaints in the past. Think about times when you had to communicate sensitive information and how you ensured clarity and empathy in your responses.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you faced challenging customer issues. Highlight your analytical mindset and attention to detail by explaining how you approached these problems and what solutions you implemented. This will show your potential employer that you can handle difficult situations constructively.
✨Emphasise Team Collaboration
Ayvens values a collaborative working style, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to team goals and supported continuous improvement initiatives. This will demonstrate that you're not just focused on individual success but also on the team's overall performance.
