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- Tasks: Enhance customer experience through effective communication and problem-solving.
- Company: Leading mobility solutions provider in the UK.
- Benefits: Competitive benefits, including a pension scheme and generous leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and resilience required.
- Other info: Full-time fixed-term contract with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading mobility solutions provider in the UK is looking for a Customer Service Representative to enhance customer experience through effective communication and problem-solving. The role involves managing customer queries via phone and email and delivering a professional service. Ideal candidates will demonstrate strong communication skills and resilience. This is a full-time position on a fixed-term contract of 12 months, offering competitive benefits including a pension scheme and generous leave.
Customer Experience Specialist in Slough employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in enhancing customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle queries like a pro during interviews.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Customer Experience Specialist in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your communication skills and any relevant experience that shows how you can enhance customer experience.
Showcase Problem-Solving Skills: In your application, give examples of how you've effectively solved customer queries in the past. We want to see your resilience and ability to handle challenges head-on!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can go a long way in showing us you’re a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ayvens
✨Know the Company Inside Out
Before your interview, do some research on the mobility solutions provider. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently.
✨Demonstrate Resilience
The role requires resilience, especially when dealing with challenging customers. Think of a time when you faced a difficult situation and how you managed it. Be ready to share this during the interview to highlight your problem-solving abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
