At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas. Your Role and Responsibilities Responsible for Ayvens Flex operational and administrational tasks Responsible for maximizing customer experience and product performance for Ayvens Flex interactions Work as a team member to cover all aspects of the Ayvens Flex team's work as needed to promote and manage the product Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs. Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents. Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex. Arrange for collection of vehicles in line with off-hire SLAs. Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex. Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests. All aspects of fleet administration covered to support performance of Ayvens Flex Skills and Experience Experience in a rental operational environment. Experience in direct customer facing role. Valid UK Driving License Demonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment. Good commercial and financial awareness Experience of analysis and reporting Experience in delivering high levels of customer service
Rental FLEX Executive employer: Ayvens
Ayvens is an excellent employer located in Slough, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering exceptional customer service, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles. Our commitment to work-life balance, alongside competitive benefits, makes Ayvens a rewarding place to build your career.
