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- Tasks: Assist with vehicle inspections and customer complaints in a dynamic environment.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness initiatives.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a team driving the future of sustainable transport.
- Qualifications: Experience in administration, strong communication, and IT skills required.
The predicted salary is between 27030 - 27030 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Remarketing & Defleet Administrator who can join us, initially to support a project on a fixed term basis until Dec 2027. This is a Bristol based role, incorporating the benefits of some homeworking. However during training, colleagues will be required to be in the office 5 days a week. After training and a successful probationary period, colleagues in this role will be required to work in Bristol a minimum of 2 days per week.
Key Purpose- Assist with all areas of administration within the department within the Company’s Quality procedures.
- To direct vehicles through the inspection process system efficiently.
- To investigate complaints to the satisfaction of complainants and to learn any lessons for improvement in service delivery.
- Ensure that all inspections are carried out to industry guidelines as set by the BVRLA reporting any issues accordingly.
- Ensure that customers are only invoiced for damage that is deemed as outside fair wear and tear as per the guidelines set by the BVRLA.
- Maintain relationships with suppliers.
- Ensure that work in progress is in line with targets.
- Complete all systems efficiently, accurately, and legibly.
- Collate information relating to all non-conformance and report within relevant systems.
- Ensure records kept up to date regarding dealer returns without relevant paperwork.
- Ensure that records are maintained relating to errors with inspection reports.
- Respond to customer enquiries and complaints within agreed time frame.
- Work with other departments to ensure processes are adhered to.
- Previous experience within a similar role.
- Forward thinking and able to use own initiative.
- High level of literacy.
- Excellent organisation and time planning skills.
- Attention to detail.
- Effective communication skills.
- Ability to process high volume of tasks.
- Ability to work efficiently in a busy environment.
- High level of IT Literacy.
- Salary £27,030.00.
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays.
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy/sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Flexible working options available.
- Access to Colleague Car Scheme (cost associated).
- Enhanced parental leave.
- Referral bonus for referring an Employee.
- Cycle2work Scheme.
- Free breakfast/fruit.
- EV charging points, bike storage, shower & changing facilities and car parking.
- Progressive/collaborative culture.
Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Remarketing & Defleet Administrator employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remarketing & Defleet Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ayvens and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission of sustainable mobility.
✨Tip Number 3
Practice your responses to common interview questions. We all know the classics, but tailor your answers to highlight your experience in administration and customer service, especially in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Remarketing & Defleet Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Remarketing & Defleet Administrator role. Highlight relevant experience and skills that match the job description, like your attention to detail and organisational skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable mobility and how your previous roles have prepared you for this position. Let us know what excites you about working with Ayvens.
Show Off Your Communication Skills: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand the role of a Remarketing & Defleet Administrator. Familiarise yourself with industry guidelines like those set by the BVRLA, and be ready to discuss how you can ensure inspections are carried out efficiently.
✨Show Off Your Organisational Skills
This role requires excellent organisation and time planning skills. Prepare examples from your past experience where you've successfully managed multiple tasks or projects, especially in a busy environment. Highlight how you keep everything on track!
✨Communicate Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've handled customer complaints in the past and what steps you took to resolve them satisfactorily.
✨Emphasise Your Initiative
Being forward-thinking and able to use your own initiative is crucial. Think of instances where you've identified problems and taken proactive steps to solve them. This will show that you're not just reactive but also a valuable asset to the team.