Ayvens in Bristol is seeking a Real Time Coordinator to monitor staffing levels and optimise the customer journey through accurate resource planning and intra-day management. This office-based role requires commuting to Lyde Green, Bristol.
You will analyse live data, manage schedules, align agent skills, and support performance with forecasting and planned actions to maintain service levels. Experience in contact centres or resource planning is preferred.
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Real-Time Operations Planner – Bristol employer: Ayvens
Ayvens is an excellent employer located in Slough, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering exceptional customer service, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles. Our commitment to work-life balance, alongside competitive benefits, makes Ayvens a rewarding place to build your career.
