At a Glance
- Tasks: Assist customers with queries and resolve issues while working in a supportive team.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, flexible hours, and great perks like gym memberships and retail discounts.
- Other info: Enjoy a friendly workplace with opportunities for personal development and community involvement.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 26000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We're looking for enthusiastic and customer-focused individuals to join our Driver Care team in Lyde Green on a part-time basis. This is a great opportunity if you enjoy helping people, solving problems and working as part of a close-knit team. Every day is different, and you'll play an important role in making sure our customers receive the help and support they need. The role is ideal for anyone looking for part-time hours that fit around family commitments, studies or other responsibilities.
What you'll be doing…
- Speaking with customers and responding to queries by phone and other communication channels
- Taking ownership of customer issues and seeing them through to resolution
- Keeping customers updated and managing expectations throughout the process
- Investigating and resolving complaints and service issues
- Recording customer interactions accurately on our systems
- Following up on customer feedback and outstanding actions
- Making outbound calls to customers when needed
- Working closely with colleagues across the business to deliver the best outcome for customers
- Suggesting improvements that could make life easier for our customers or improve the way we work
- Keeping your knowledge up to date through ongoing training
What we're looking for…
- Previous customer service experience
- Strong communication skills and a friendly, professional approach
- Someone who enjoys helping people and finding solutions
- Confidence dealing with a variety of customers and situations
- Good attention to detail and organisational skills
- A positive attitude and willingness to learn
- Comfortable using computer systems and learning new processes
This is a telephone-based role so it's important you're happy on the phones and keen to help, with a can-do attitude.
Important information…
- Working hours are 10:00am to 2:30pm, Monday to Friday
- You'll need to be available to attend a two-week full-time induction and training programme
- After training, you'll move onto your part-time working pattern
- We're aiming for start dates in mid-September
If you're looking for a part-time role where you can help customers, learn new skills and work with a great team, we'd love to hear from you.
What we offer
- Rewards & Financial Benefits: Pro Rata Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme
- Health & Wellbeing: Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
- Time Off & Work–Life Balance: 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
- Workplace & On-Site Facilities: Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless!
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Part-Time Customer Service Advisor (Driver Care) employer: Ayvens
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Procurement Category Lead, you will not only contribute to our ambitious sustainable mobility goals but also benefit from extensive professional development opportunities and a supportive team environment in the UK. Join us to be part of a forward-thinking company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor (Driver Care)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ayvens and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ayvens and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service Advisor (Driver Care)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ayvens.
Get Familiar with Our Brand:Before applying, take some time to learn about Ayvens and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ayvens
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ayvens.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ayvens will surely appreciate.
