At a Glance
- Tasks: Lead a dynamic team to achieve goals and enhance customer satisfaction.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, flexible working, health perks, and generous leave.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Make a real impact in a forward-thinking company committed to sustainability.
- Qualifications: Proven leadership experience and excellent communication skills required.
The predicted salary is between 32000 - 38000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Outstanding opportunity for an experienced people leader to join our Bristol based fulfilment team, who provide market leading support and capability to our broad range of customers.
Are you passionate about leading others? Do you have a positive outlook with strong stakeholder management skills? Dedicated to ensuring speedy/ respectable turnaround and response times? Committed to leading a team who produce impressive levels of administrative support and customer interaction? If this sounds like you, please read on you could be just what we need to complement our existing leadership team.
Key Purpose
- Lead and manage a team to achieve all individual, team and business KPI’s and SLAs.
- Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance.
- Ensure a consistent high level of quality service standards are provided to internal and external customers.
- Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements.
- Foster and promote an engaged team therefore minimising attrition and absence.
- Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction.
- Minimise business and regulatory risks through rigorous control checks.
- Effective management, clear communication and professional liaison with all 3rd party relationships.
- Support strategic change initiatives through to completion within your business area.
Summary of Responsibilities
- Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved.
- Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback.
- Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes.
- Complete monthly performance reviews with all team members and implement performance improvement plans as and when required.
- Ensure robust training and succession plans are in place to develop, engage and retain competent team members.
- Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
- Provide operational and subject matter guidance for all team processes.
- Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
- Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance.
- Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager.
Skills & Experience
- Proven experience in a previous leadership position.
- Experience of managing performance, formally or informally, with a focus on both results and behaviours.
- Excellent communication skills: written, verbal, report writing and presentations.
- Proven people management experience including feedback, coaching and performance management.
- Excellent time management, planning, organisational and delegation skills.
- High levels of professionalism and stakeholder management.
- Broad knowledge of UK regulated and finance industry and commercial awareness.
- Problem solving capabilities.
- Good standard in IT literacy in particular Microsoft Office applications.
- Self-motivated with the ability to lead others.
What We Can Offer
- Salary Range: £32,000-£38,000 (based on experience).
- Competitive pension scheme, Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), GymFlex membership options, Cycle to Work scheme.
- Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
- 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
- Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Operations Team Leader (Retail Fulfilment) employer: Ayvens
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while prioritising employee growth. Our Bristol-based fulfilment team enjoys a strong remuneration package, flexible working options, and a commitment to personal development, all within a supportive environment that encourages innovation and collaboration. Join us to be part of a forward-thinking company dedicated to shaping the future of sustainable mobility, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader (Retail Fulfilment)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ayvens, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ayvens!
We think you need these skills to ace Operations Team Leader (Retail Fulfilment)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ayvens, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ayvens and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ayvens that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ayvens
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
