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- Tasks: Help customers manage accounts and resolve payment queries while reducing financial risk.
- Company: Join Ayvens, a leader in sustainable mobility with a focus on talent development.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with a commitment to sustainability and innovation.
- Why this job: Make a real difference by supporting customers and shaping the future of mobility.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
This is a customer-focused role, working with both internal teams and external customers to resolve queries, manage arrears and deliver excellent service. You will work directly with customers to manage overdue payments, resolve queries and provide support particularly for those experiencing financial difficulty. You will balance a strong customer focus with clear objectives around collections, risk reduction and regulatory compliance.
The key responsibilities of the role are as follows:
- Proactively contact customers (by phone, email and letter) to collect overdue or missed payments.
- Support customers in financial difficulty, offering appropriate solutions and guidance.
- Identify accounts at risk and take action to minimise potential losses.
- Resolve customer queries quickly to enable effective account management.
Locations
Credit Control Advisor in Newport, Wales employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor in Newport, Wales
✨Tip Number 1
Get to know the company! Research Ayvens and understand their mission in sustainable mobility. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills. As a Credit Control Advisor, you'll be dealing with customers regularly. Role-play scenarios with friends or family to get comfortable handling queries and discussing sensitive financial matters.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Ayvens.
We think you need these skills to ace Credit Control Advisor in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Credit Control Advisor role. Highlight any customer service experience and your ability to manage financial queries, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers manage their accounts and how you can contribute to reducing financial risk. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to demonstrate your communication skills in your application. Whether it's through clear language in your CV or a well-structured cover letter, we want to see that you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and the specific responsibilities of a Credit Control Advisor. Familiarise yourself with common terms and practices in the industry, as well as Ayvens' approach to sustainable mobility. This will show that you're genuinely interested and prepared.
✨Customer Focus is Key
Since this role is all about helping customers manage their accounts, think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations, especially with customers facing financial difficulties. This will demonstrate your ability to balance empathy with the need for collections.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, they might ask how you'd handle a customer who refuses to pay. Prepare by thinking through your approach: how would you communicate effectively while still aiming to collect overdue payments? Practising these scenarios can help you articulate your thought process during the interview.
✨Show Your Team Spirit
This role involves working closely with both internal teams and external customers. Be ready to share examples of how you've collaborated with others in previous roles. Highlight your communication skills and how you’ve contributed to a team environment, as this will resonate well with Ayvens' focus on teamwork and support.