At a Glance
- Tasks: Provide first line IT support and assist with hardware and software issues.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, pension scheme, gym membership, and 25 days annual leave.
- Other info: Dynamic workplace with opportunities for personal development and a commitment to diversity.
- Why this job: Be part of a team driving innovation in technology and customer satisfaction.
- Qualifications: Strong communication skills and ability to manage IT incidents effectively.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. An excellent opportunity to work as an IT Service Desk Technician in our Bristol office (BS16 7LB) as part of the Technology & Change Management division. Candidates must be able to commute to the office 5 days per week (Monday-Friday). This role will operate on a rota basis and shift patterns consist of 7:30am-4pm and 8:30am-5pm.
Overall Purpose of the role
- Providing first line helpdesk support to our customers, assisting them with hardware and software problems via phone, email or Service Desk.
- Working to set call SLA’s targets: meet & improve processes and look to take a proactive attitude.
- To provide high levels of service to business users and customer functions through the delivery and maintenance of the company’s infrastructure and information systems.
- To support the ethos of professionalism, team spirit and innovation.
Key Responsibilities
- To provide technical support on ALD information systems, answering support queries either onsite or via phone or email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system and maintain full documentation.
- To maintain all assets are correctly recorded and up to date in the asset database.
- Ensure all internal IT and Security policies are adhered to.
- Support users in the use of computer equipment by providing necessary training and advice.
- Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department.
- To arrange for external technical support where problems cannot be resolved in house.
- Document systems, process and procedures for reference purposes.
- Ensure that all data is kept and handled securely throughout its life cycle.
- To complete all regular maintenance tasks are completed and recorded.
- Ensure that all software, anti-virus and patches are deployed in accordance with the policy.
Required Skills and Experience
- Incident and service request management.
- Highly competent in end point management.
- Develops others by sharing own experience and expertise.
- Ability to learn new technologies and skills.
- Excellent communication skills, written, verbal, report writing and presenting.
- Excellent time management, planning, organisational and delegation skills.
- Self-motivated.
- Able to lead by example and act with integrity.
- Ability to see the big picture and evaluate the wider implications of solutions or processes.
- Ability to work as part of a team as well as individually.
What we can offer
- Annual salary between £27,000 - £30,000.
- Competitive pension scheme.
- Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Cycle to Work scheme.
Health & Wellbeing
- Life Assurance.
- Health assessment options.
- Travel insurance.
- Dental insurance.
- Critical illness cover.
- Personal accident insurance available.
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day.
- 37.5 hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme.
- Volunteer days.
- Time allocated for personal development.
- Study support (where applicable).
Workplace & On‑Site Facilities
- Free parking (limited).
- EV charging points.
- Bike storage & shower facilities.
- Complimentary breakfast.
- Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless!
Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
IT Service Desk Technician employer: Ayvens
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Procurement Category Lead, you will not only contribute to our ambitious sustainable mobility goals but also benefit from extensive professional development opportunities and a supportive team environment in the UK. Join us to be part of a forward-thinking company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ayvens values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ayvens might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ayvens!
✨Direct Apply to Ayvens
Let's not forget to apply directly through the Ayvens website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ayvens.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ayvens. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ayvens
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
