At a Glance
- Tasks: Ensure ISO 9001 compliance and drive continuous improvement in quality management.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy competitive salary, pension scheme, and generous leave policies.
- Other info: Diverse workplace with opportunities for personal development and growth.
- Why this job: Make a real impact on quality and customer satisfaction in a dynamic environment.
- Qualifications: Knowledge of ISO 9001 and experience in quality management or audits.
The predicted salary is between 35000 - 45000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Customer Success function provides support to all customer facing teams by providing the framework, assessment method and insight to ensure that we deliver high quality customer interactions ensuring we continually strive for improvement.
We are currently seeking a Quality Specialist (ISO9001) to join the team, reporting to the Head of Customer Success. This is an exciting opportunity that could be either full or part time.
PurposeEnsure the organisation maintains a robust and compliant ISO 9001 Quality Management System (QMS). Enable audit readiness and successful external certification outcomes through effective audit coordination and governance. Drive continuous improvement across processes, and operational performance.
Key Accountabilities- Quality Management System (QMS)
- Maintain and enhance the ISO 9001 compliant QMS across the organisation.
- Ensure all documentation, policies and procedures are accurate, controlled and up to date.
- Align operational processes with ISO standards and business objectives.
- Support standardisation of processes to improve consistency and control effectiveness.
- Audit Management & Coordination
- Lead planning and coordination of internal and external ISO 9001 audits.
- Act as primary liaison with certification bodies and auditors.
- Prepare audit documentation, schedules and evidence packs.
- Facilitate audit meetings, walkthroughs and stakeholder engagement.
- Track and manage audit findings, non-conformities and corrective actions through to closure.
- Compliance & Governance
- Monitor adherence to ISO 9001 standards and internal quality frameworks.
- Conduct gap analyses and identify risks or process weaknesses.
- Support governance activities including management reviews and reporting.
- Produce quality, audit and compliance reporting for senior stakeholders.
- Continuous Improvement
- Drive improvement initiatives using root cause analysis and data insights.
- Lead or support improvement forums and cross-functional initiatives.
- Promote efficiency, service quality and operational excellence.
- Embed a culture of continuous improvement and accountability.
- Stakeholder Management & Training
- Build strong relationships across operational, compliance and leadership teams.
- Provide expert guidance on ISO standards and quality practices.
- Deliver training and awareness sessions on quality processes and audit readiness.
- Influence stakeholders to embed quality and customer-centric thinking.
- Reporting & Performance
- Monitor KPIs, SLAs and quality metrics.
- Produce management information to track performance and improvement outcomes.
- Ensure actions are prioritised, delivered and aligned to business goals.
- Technical Capabilities
- Strong knowledge of ISO 9001 standards and audit methodologies.
- Experience managing or supporting a Quality Management System.
- Experience coordinating and supporting internal/external audits.
- Understanding of governance, risk and compliance frameworks.
- Root cause analysis and continuous improvement techniques.
- Desired Previous Experience
- Experience in a quality, audit, or operational excellence role.
- Experience working with certification bodies and external auditors.
- Background in customer-focused or regulated industries (e.g. financial services, motor finance, insurance).
- Experience delivering process improvement or transformation initiatives.
- Exposure to customer experience analysis and improvement.
- Desirable Education and Technical Ability
- ISO 9001 Lead Auditor (or equivalent) qualification.
- Lean / Six Sigma or similar continuous improvement certification.
- Degree or equivalent experience in a relevant discipline.
- IT Applications
- Quality Management Systems (QMS) or audit tracking tools.
- Microsoft Office (Excel, PowerPoint, Word).
- Data analysis and reporting tools.
- Rewards & Financial Benefits
- Competitive pension scheme, Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000).
- Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
- Health & Wellbeing
- Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
- Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
- Workplace & On‑Site Facilities
- Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
ISO 9001 Quality Specialist employer: Ayvens
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while prioritising employee growth and development. Our commitment to sustainable mobility is matched by our competitive benefits package, including a generous pension scheme, health and wellbeing support, and ample opportunities for personal development, all within a supportive environment that encourages continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land ISO 9001 Quality Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Ayvens. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by understanding ISO 9001 inside out. Be ready to discuss how you can enhance their Quality Management System and drive continuous improvement. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be yourself during interviews. Ayvens values authenticity, so let your personality shine through. Share your passion for quality management and how you can contribute to their mission of sustainable mobility.
We think you need these skills to ace ISO 9001 Quality Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ISO 9001 standards and quality management systems. We want to see how your skills align with our goals at Ayvens!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven continuous improvement or managed audits in the past. We love seeing tangible results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. At Ayvens, we value authenticity and want to know what makes you unique. Share your passion for quality and customer satisfaction!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ayvens
✨Know Your ISO 9001 Inside Out
Before the interview, make sure you have a solid understanding of ISO 9001 standards and how they apply to quality management systems. Brush up on key concepts, audit methodologies, and any recent changes in the standards. This will show your potential employer that you're not just familiar with the requirements but are genuinely passionate about quality management.
✨Prepare for Audit Scenarios
Expect questions related to audit management and coordination. Think of specific examples from your past experiences where you successfully led audits or managed non-conformities. Be ready to discuss how you facilitated audit meetings and engaged stakeholders, as this will demonstrate your practical knowledge and ability to handle real-world challenges.
✨Showcase Continuous Improvement Initiatives
Highlight any experience you have with driving continuous improvement initiatives. Prepare to discuss specific projects where you used root cause analysis or data insights to enhance processes. This will illustrate your proactive approach and commitment to operational excellence, which is crucial for the role.
✨Build Relationships and Communicate Effectively
Since stakeholder management is key in this role, be prepared to talk about how you've built strong relationships in previous positions. Share examples of how you’ve influenced others to embrace quality practices and customer-centric thinking. Good communication skills can set you apart, so practice articulating your thoughts clearly and confidently.
