At a Glance
- Tasks: Support Fleet Managers with top-notch customer service and resolve issues proactively.
- Company: Join Ayvens, a leader in sustainable mobility with a vibrant team culture.
- Benefits: Enjoy a competitive salary, generous holiday, flexible hours, and professional development support.
- Other info: Flexible working options and opportunities for career growth await you!
- Why this job: Make a real difference in customer experience while working in a dynamic environment.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 24555 - 24555 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care).
Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Key Responsibilities:- Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience.
- Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
- Work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs.
- Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements.
- Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date).
- Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio.
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
- Previous experience within a Customer Service environment.
- Excellent communication skills: written, verbal, report writing and presenting.
- Excellent time management, planning, organisational skills.
- Self-motivated.
- Highly competent in Microsoft.
- Develops others by sharing own experience and expertise.
- Customer Service
- Microsoft Office
- Planning
- Report Writing
- Time Management
- Organizational Skills
- Annual salary - £24,555.
- Working hours between 8am-6pm Monday to Friday. No weekends!
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays (pro rata).
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy / sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Enhanced parental leave.
- Employee Referral Scheme.
- Cycle2work Scheme.
- Free breakfast / fruit.
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking.
- Flexible working options.
- Study support for your professional development.
Fleet Care Customer Advisor — Bristol, Flexible Hours employer: Ayvens
At Ayvens, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and sustainability. As a Fleet Care Customer Advisor in our Bristol office, you'll enjoy flexible working hours, a generous benefits package including a contributory pension scheme and study support, and the opportunity to make a meaningful impact in the realm of sustainable mobility. Join us to be part of a team that values your contributions and encourages you to develop your skills while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Care Customer Advisor — Bristol, Flexible Hours
✨Tip Number 1
Get to know the company! Research Ayvens and their approach to sustainable mobility. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Ayvens. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Fleet Care Customer Advisor — Bristol, Flexible Hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fleet Care Customer Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Organised and Timely:Time management is crucial, so make sure your application is submitted on time and well-organised. Double-check for any typos or errors before hitting send. We appreciate attention to detail!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand Ayvens' mission and values, especially around sustainable mobility. Familiarise yourself with their products and services so you can speak confidently about how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to provide a market-leading customer experience.
✨Be Ready to Collaborate
Since the role involves working closely with colleagues across different teams, be prepared to discuss how you’ve successfully collaborated in the past. Share examples of how you’ve built relationships and worked towards common goals, especially in a customer-focused environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, the challenges they face in fleet care, or how success is measured in this position.
