At a Glance
- Tasks: Support finance processes and improve customer service in a dynamic team.
- Company: Join Ayvens, a diverse and inclusive workplace in Bristol.
- Benefits: Enjoy 25 days holiday, pension scheme, and volunteering opportunities.
- Other info: Flexible work environment with excellent growth potential.
- Why this job: Make a real impact by enhancing finance processes and customer experiences.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Finance Support Assistant to join our in-life and end of contracts teams located in Lyde Green, Bristol (BS16 7LB) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams.
Responsibilities
- Process both in-life and end of contract amendments to a high standard and within service level agreements.
- Ensure consistent delivery of agreed finance support administration.
- Assist the team leader with the implementation of new processes, using your initiative to identify process improvements.
- Identify anomalies when processing customer requests which could be an indication of a process break requiring manual intervention.
- Ensure all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales.
- Ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
Qualifications and Experience
- Previous experience of working in a fast-paced customer services role.
- Excellent communication, written, verbal and strong numeracy skills.
- Ability to problem solve and provide solutions for internal and external customers.
- Strong attention to detail with excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines.
- Highly competent in Microsoft office with particular focus on Word and Excel.
Benefits
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays (pro rata)
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy / sell (subject to conditions)
- Employee Referral Scheme
- Subsidised onsite catering
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking
Equal Opportunity
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Finance Support & Process Improvement Assistant (12-month) employer: Ayvens
At Ayvens, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in the vibrant location of Lyde Green, Bristol. Our Finance Support & Process Improvement Assistant role not only provides competitive benefits such as a generous pension scheme and ample holiday but also fosters employee growth through opportunities for process improvement and customer engagement. Join us to be part of a team that values your contributions and encourages meaningful work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Support & Process Improvement Assistant (12-month)
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work at Ayvens. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to finance support and process improvement. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve identified process improvements or resolved customer issues. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Finance Support & Process Improvement Assistant (12-month)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and finance support. We want to see how you've helped internal and external customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with our needs. Remember, we love seeing your personality come through!
Show Off Your Attention to Detail:In finance support, details matter! When you submit your application, double-check for any typos or errors. A polished application shows us you care about quality and accuracy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ayvens
✨Know Your Numbers
As a Finance Support Assistant, you'll need to demonstrate strong numeracy skills. Brush up on basic financial concepts and be ready to discuss how you've used numbers in previous roles. This will show your potential employer that you can handle the financial aspects of the job with confidence.
✨Customer Service is Key
Since the role involves supporting internal and external customers, think of specific examples where you've provided excellent customer service. Be prepared to share stories about how you resolved issues or improved processes for customers, as this will highlight your problem-solving abilities.
✨Process Improvement Mindset
The job requires identifying process improvements, so come equipped with ideas! Think about any inefficiencies you've noticed in past roles and how you addressed them. This shows initiative and a proactive approach, which are qualities we value highly.
✨Attention to Detail Matters
With responsibilities like processing amendments and ensuring compliance, attention to detail is crucial. During the interview, mention specific instances where your organisational skills made a difference. This will reassure the interviewer that you can manage tasks accurately and efficiently.
