At a Glance
- Tasks: Be the go-to person for Fleet Managers, resolving issues and ensuring top-notch customer care.
- Company: Join Ayvens, a leader in sustainable mobility with a vibrant team culture.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Opportunities for professional development and a supportive workplace await you.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24555 - 24555 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care).
Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Key Responsibilities:- Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience.
- Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
- Work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs.
- Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements.
- Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date).
- Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio.
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
- Previous experience within a Customer Service environment.
- Excellent communication skills: written, verbal, report writing and presenting.
- Excellent time management, planning, organisational skills.
- Self-motivated.
- Highly competent in Microsoft.
- Develops others by sharing own experience and expertise.
- Customer Service
- Microsoft Office
- Planning
- Report Writing
- Time Management
- Organizational Skills
- Annual salary - £24,555.
- Working hours between 8am-6pm Monday to Friday. No weekends!
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays (pro rata).
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy / sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Enhanced parental leave.
- Employee Referral Scheme.
- Cycle2work Scheme.
- Free breakfast / fruit.
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking.
- Flexible working options.
- Study support for your professional development.
Customer Service Advisor (Fleet Care) employer: Ayvens
At Ayvens, we pride ourselves on fostering a vibrant work culture that champions sustainability and employee growth. As a Customer Service Advisor in our Bristol Head Office, you'll enjoy a supportive environment with flexible working options, generous benefits including a contributory pension scheme and study support, and the opportunity to make a meaningful impact in the realm of sustainable mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Fleet Care)
✨Tip Number 1
Get to know the company! Research Ayvens and their approach to sustainable mobility. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Try role-playing common customer scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Ayvens.
We think you need these skills to ace Customer Service Advisor (Fleet Care)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills, like communication and time management. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainable mobility and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you've excelled in customer service. We’re looking for those standout moments that make you the perfect fit for our dynamic team.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join the Ayvens family!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand Ayvens' mission and values, especially around sustainable mobility. Familiarise yourself with their products and services, as well as the specific needs of Fleet Managers. This will help you demonstrate your genuine interest in the role and how you can contribute.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare to discuss examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories during the interview.
✨Demonstrate Proactivity
In this role, being proactive is crucial. Be prepared to talk about how you've taken initiative in previous positions, whether it was managing renewals or improving customer experiences. Highlight your ability to anticipate customer needs and how you can apply that at Ayvens.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to leave a lasting impression!
