At a Glance
- Tasks: Lead the evolution of our CRM platform and drive customer success.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, pension scheme, health benefits, and generous leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on business strategy and transformation.
- Qualifications: Experience in CRM optimisation and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We’re looking for a strategic and delivery-focused CRM Product Lead to take ownership of our CRM platform and drive its evolution as a core enabler of customer and commercial success. This is a high-impact role where you’ll define and deliver the CRM product vision, lead cross-functional teams, and act as the vital link between business and technology—ensuring we maximise value from our CRM investment.
Location: Bristol Head Office, requiring office working a minimum of 2 days per week
What You’ll Be Doing
- Own and drive the CRM product strategy, aligning it with wider customer and commercial goals
- Define and communicate a clear product vision and roadmap, grounded in business priorities and user needs
- Engage senior stakeholders and influence decision-making across digital and business leadership
- Act as the bridge between business and technology, managing both technical and non-technical stakeholders
- Lead cross-functional teams to deliver high-impact CRM capabilities using Agile methodologies
- Define, track, and evolve KPIs to measure success, adoption, and continuous improvement
- Ensure CRM data supports a single, accurate customer view
- Take accountability for the live CRM platform, ensuring resilience, availability, and effective incident management
- Oversee Agile ceremonies and ensure high-quality, business-aligned delivery
What We’re Looking For
- Proven experience delivering CRM transformation or optimisation programmes (ideally MS Dynamics)
- Strong understanding of Agile/Scrum and software development lifecycle practices
- Solid knowledge of CRM workflows, case management, and API integrations
- Experience using Azure DevOps (or equivalent)
- Ability to lead cross-functional teams and deliver iterative change
- Confident working with senior stakeholders, driving engagement and adoption
- Experience working with offshore development teams
- Degree-level qualification or equivalent experience in a relevant field
Key Skills & Competencies
- Exceptional stakeholder management and influencing skills
- Strong strategic mindset aligned to customer and business outcomes
- Data-driven decision-making with the ability to interpret performance metrics
- Good technical understanding with problem-solving capability
- Ability to lead without direct authority, inspiring teams to deliver
- Adaptable and comfortable in a fast-paced, evolving environment
Why Join Us?
- Take ownership of a business-critical platform with real impact
- Work with senior leaders to shape strategy and drive transformation
- Be part of a collaborative environment where innovation and improvement are encouraged
- Opportunity to grow and develop within a forward-thinking organisation
What we offer
- Competitive pension scheme, Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)
- Retail discounts programme, GymFlex membership options, Cycle to Work scheme
- Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable)
Workplace & On‑Site Facilities
- Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
CRM Product Owner employer: Ayvens
At Ayvens, we pride ourselves on being an excellent employer, offering a collaborative and innovative work culture that empowers our employees to take ownership of impactful projects. Located in Bristol, our office provides a supportive environment with opportunities for personal and professional growth, competitive benefits, and a commitment to diversity and inclusion. Join us to shape the future of sustainable mobility while enjoying a healthy work-life balance and a range of employee perks.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Ayvens!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Ayvens would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Ayvens through your school's career services!
We think you need these skills to ace CRM Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like CRM Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the CRM Product Owner position at Ayvens. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ayvens
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
