Credit Control Advisor

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a Credit Control Support Advisor to join our team, helping customers manage their accounts and supporting the business to reduce financial risk. This is a customer-focused role, working with both internal teams and external customers to resolve queries, manage arrears and deliver excellent service.

You will work directly with customers to manage overdue payments, resolve queries and provide support particularly for those experiencing financial difficulty. You will balance a strong customer focus with clear objectives around collections, risk reduction and regulatory compliance.

The key responsibilities of the role are as follows:

• Proactively contact customers (by phone, email and letter) to collect overdue or missed payments.
• Support customers in financial difficulty, offering appropriate solutions and guidance.
• Identify accounts at risk and take action to minimise potential losses.
• Resolve customer queries quickly to enable payment.
• Deliver a high standard of customer service at all times.
• Work closely with internal departments to resolve billing or account issues.
• Build strong relationships with stakeholders and customers.
• Support outsourced partners in managing arrears, debt recovery and asset recovery where required.
• Ensure all activity complies with policies, procedures and regulatory standards.
• Maintain accurate records and documentation to support audit requirements.
• Keep up to date with internal processes, systems and regulatory changes.

Skills & Experience:

• Previous experience in a Credit Control, collections or customer support role.
• Experience supporting customers in financial difficulty (desirable).
• Strong communication skills, both written and verbal.
• Excellent organisation and time management skills.
• Ability to work to targets and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused, with the ability to build trust and handle sensitive situations.
• Good level of IT skills, including Microsoft Word and Excel.

This role would be located in our Lyde Green office and would be a 12-month fixed term contract.

What we offer:

• Rewards & Financial Benefits: Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
• Health & Wellbeing: Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.
• Time Off & Work-Life Balance: 25 days annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
• Workplace & On-Site Facilities: Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens, we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!

Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.