At a Glance
- Tasks: Lead capacity forecasting and budget strategies to enhance operational excellence.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, pension scheme, health insurance, and generous leave policies.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape the future of mobility while driving impactful business decisions.
- Qualifications: Experience in capacity planning, strong analytical skills, and proficiency in Excel.
The predicted salary is between 45000 - 55000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Ayvens Customer Service function provides market leading Customer Care capability to Ayvens Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. Supporting both the Ayvens brand and our White Label & Banking Partners, the Customer Service function is crucial to protecting and growing the Ayvens brand within the UK market.
An exciting and newly created opportunity reporting to the Head of Corporate Customer Service, the role holder will play a key role in our continued evolution.
Key PurposeTo lead the development and delivery of advanced capacity forecasting and budget strategies, driving proactive, high impact resource planning and operational excellence. The role holder models resource, vehicle, and process requirements to ensure commitments can be delivered efficiently and profitably, balancing customer needs with strategic and operational objectives.
To provide senior-level strategic insights on capacity, budgeting and cost-to-serve across customer segments, directly shaping informed business decisions, financial performance, and competitive advantage.
To champion the optimisation of service delivery, cost efficiency and scalability through expert forward-looking capacity planning, budget governance, and cross-functional alignment.
Serves as the primary up-front interface between Customer Service and Commercial teams, to assess the operational feasibility and financial viability of proposed corporate customer solutions.
Key Accountabilities- Lead the gathering, analysis, and interpret data from multiple sources to produce accurate short-, medium-, and long-term capacity forecasts for Corporate Customer Services operations.
- Develop, maintain, and continuously improve capacity planning models and budget frameworks aligned with organisational objectives.
- Deliver high-quality insights and analysis on cost to serve across different customer segments to support senior decision-making.
- Proactively monitor, challenge, and course-correct performance against forecasts recommending strategic corrective actions.
- Build and maintain strong collaborative relationships with senior operational, finance, and executive stakeholders to ensure capacity and budget plans support business strategy and priorities.
- Prepare and present compelling reports, executive dashboards, and strategic recommendations to senior leadership on capacity utilisation, financial performance, and strategic opportunities.
- Lead continuous improvement initiatives across planning processes, tools, data governance and innovation in forecasting methodologies.
- Significant, proven experience in capacity planning and budget management, ideally within a customer services or operations environment.
- Strong analytical skills with demonstrated ability to develop forecasts and provide strategic insights that influence business decisions.
- Advanced proficiency in Excel and experience with data visualisation/BI tools (e.g. Power BI).
- Excellent communication and presentation skills, with the ability to influence senior stakeholders.
- Solid understanding of financial principles, forecasting methodologies, and performance metrics.
- Experience in a customer services / contact centre context.
- Familiarity with advanced planning software.
- Previous exposure to multi-segment cost-to-serve analysis.
- Competitive basic salary, Contributory pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
- Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
- 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
- Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless!
Why Ayvens?With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Corporate Capacity & Budget Planning Manager employer: Ayvens
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Procurement Category Lead, you will not only contribute to our ambitious sustainable mobility goals but also benefit from extensive professional development opportunities and a supportive team environment in the UK. Join us to be part of a forward-thinking company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Capacity & Budget Planning Manager
✨Get Involved in Industry Events
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✨Engage in Professional Networks
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We think you need these skills to ace Corporate Capacity & Budget Planning Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Ayvens.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Ayvens. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Ayvens
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Ayvens, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Ayvens, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Ayvens could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Ayvens as they’re likely seeking a candidate who can enhance their workplace culture.
