At a Glance
- Tasks: Provide top-notch customer service to drivers and fleet customers, resolving queries efficiently.
- Company: Join Ayvens, a leader in sustainable mobility solutions with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, pension scheme, and generous annual leave plus wellness perks.
- Other info: Dynamic workplace with opportunities for personal development and career growth.
- Why this job: Be part of a team shaping the future of mobility while making a real impact.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 27030 - 27030 £ per year.
Our ambitions to shape the future of sustainable mobility are powered by our talent.
Were looking for a Customer Service Specialist to join our Ayvens Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis.
In this role, youll provide a professional, responsive front-line service to drivers, fleet customers and partner organisations.
Handle incoming calls and emails from drivers, fleet contacts and partners Resolve customer queries quickly and accurately, taking full ownership of outcomes Work with internal teams to ensure more complex issues are followed through to resolution Provide clear and timely updates to customers to minimise repeat contact Deliver tasks and processes in line with agreed service levels (SLAs)Use internal systems effectively to manage queries and track activity Build strong relationships and trust with customers through professional, friendly service Skills & Experience Strong communication skills, both written and verbal Excellent customer service and the ability to build rapport quickly Calm and professional approach when handling customer queries Strong organisational skills and attention to detail Able to manage workload and prioritise effectively Comfortable using systems and learning new tools Problem solving and ability to look for process improvements, Ability to influence others, manage difficult situations What we offer Rewards & Financial Benefits Salary £27,030 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, Gym Flex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
Time Off & Work Life Balance25 days annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
Workplace & On -Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesnt exactly align, we would encourage you to apply regardless!
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Follow our page for the latest updates, news, and insights.
Specialist Services Administrator in Bristol employer: Ayvens
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Procurement Category Lead, you will not only contribute to our ambitious sustainable mobility goals but also benefit from extensive professional development opportunities and a supportive team environment in the UK. Join us to be part of a forward-thinking company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Services Administrator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ayvens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ayvens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Services Administrator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ayvens:Your cover letter is your chance to shine! Tell us why you want to work at Ayvens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ayvens!
How to prepare for a job interview at Ayvens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
