At a Glance
- Tasks: Lead a team ensuring AML and KYC compliance while enhancing customer experiences.
- Company: Join a forward-thinking financial services firm committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and generous leave.
- Other info: Flexible working hours, personal development support, and fun staff events await you.
- Why this job: Make a real impact in risk management while developing your career in a dynamic environment.
- Qualifications: Experience in CDD, AML, or risk operations with strong communication skills required.
The predicted salary is between 55000 - 65000 € per year.
We’re looking for a Risk Operations Manager to lead our onboarding and ongoing Customer Due Diligence (CDD) activity. This role ensures AML and KYC requirements are met across a complex customer portfolio, protecting the business from financial crime and regulatory risk while supporting a smooth customer journey.
Responsibilities
- Lead and manage the CDD/KYC team, including performance, capability and development.
- Oversee end‑to‑end onboarding and in‑life CDD decisions, ensuring clear audit trails.
- Act as a key contact for AML escalations, working closely with the MLRO.
- Ensure all CDD and AML activity meets UK regulatory and internal policy requirements.
- Manage workloads to deliver agreed service levels and quality standards.
- Complete regular controls, quality checks and audits of CDD activity.
- Maintain up‑to‑date CDD/KYC policies, procedures and documentation.
- Recommend policy and process improvements to strengthen risk management.
- Drive “right first time” outcomes and continuous improvement.
- Support and deliver change initiatives to improve the end‑to‑end customer journey.
- Build strong relationships across credit, risk and relationship teams.
Qualifications
- Proven experience leading teams within CDD, AML or risk operations.
- Strong communication skills, with confidence engaging senior stakeholders.
- Highly organised, able to plan, prioritise and deliver against service and quality targets.
- Comfortable working in a fast‑paced, regulated environment.
- Strong knowledge of UK AML, KYC and CDD requirements.
- Experience assessing risk, making sound decisions and escalating where appropriate.
- High attention to detail and confidence handling complex or high‑risk cases.
- Up‑to‑date understanding of regulatory expectations and industry trends.
- Background in financial services, with hands‑on experience in CDD, KYC or AML.
- Ability to interpret complex customer structures and data.
- Experience improving operational efficiency while maintaining compliance.
Benefits
- Competitive pension scheme with annual review.
- Annual salary review and bonus scheme.
- EV company car and cycle‑to‑work scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Private medical insurance.
- Life assurance and critical illness cover.
- Health assessment options, dental and travel insurance.
- Personal accident insurance.
- 25 days’ annual leave + a Celebration Day.
- 37.5‑hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme and volunteer days.
- Time allocated for personal development and study support (where applicable).
- Free parking, EV charging points, bike storage & shower facilities.
- Complimentary breakfast and staff social events.
Equal Opportunity
We are an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace. If your experience does not exactly align, we encourage you to apply.
Risk Operations Manager – On Boarding and In Life CDD in Bristol employer: Ayvens
As a Risk Operations Manager at our company, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With a competitive benefits package, including a generous pension scheme, private medical insurance, and opportunities for personal development, we foster a culture of inclusivity and continuous improvement. Join us in a role that not only protects our business from financial crime but also enhances the customer journey, all while enjoying a balanced work-life with no weekend commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Risk Operations Manager – On Boarding and In Life CDD in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to AML and KYC compliance, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to risk operations and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Risk Operations Manager – On Boarding and In Life CDD in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Risk Operations Manager role. Highlight your experience in CDD, AML, and KYC, and don’t forget to showcase your leadership skills. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about risk operations and how your background aligns with our needs. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve processes. Use metrics where possible to quantify your success – numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Ayvens
✨Know Your AML & KYC Stuff
Make sure you brush up on your knowledge of UK AML and KYC regulations. Be ready to discuss how these apply to the role and share examples from your past experience where you've successfully navigated compliance challenges.
✨Showcase Your Leadership Skills
As a Risk Operations Manager, you'll be leading a team. Prepare to talk about your leadership style and provide specific examples of how you've developed team performance and managed workloads effectively in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've improved operational efficiency while maintaining compliance. Be ready to discuss how you approach risk assessment and decision-making, especially in high-pressure situations.
✨Build Relationships, Even in the Interview
This role requires strong relationships across various teams. During the interview, show your interpersonal skills by engaging with the interviewers, asking insightful questions, and demonstrating how you can foster collaboration in the workplace.
