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- Tasks: Lead aftersales for Remarketing, manage complex complaints, and ensure customer satisfaction.
- Company: Join Ayvens, a leader in sustainable mobility with a commitment to innovation.
- Benefits: Competitive salary, generous pension, flexible working, and 25 days holiday.
- Why this job: Make a real impact in the automotive industry while promoting sustainability.
- Qualifications: Experience in automotive technical roles and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Remarketing Technical Senior is responsible for leading aftersales for the Remarketing division, managing technical and complex complaints and liaising between divisional departments and key suppliers to ensure customer satisfaction. This position is permanent within the Remarketing team and is based at the Bristol Office.
Key Responsibilities
- Complaint Management & Oversight
- Lead and manage the day-to-day performance of remarketing B2C and B2B aftersales.
- Oversee the investigation and resolution of technical, complex, or escalated complaints, ensuring decisions are evidence-based, well-documented, and fair.
- Coaching and Development
- Provide day-to-day support and coaching to the teams to ensure all technical complaints are handled effectively.
- Support the development of technical knowledge across the team on complex and/or common topics.
- Role-model the firm’s values, Consumer Duty behaviours, customer-first and continuous improvement mindset.
- Quality Assurance & Continuous Improvement
- Support the Quality Assurance and Oversight teams by providing feedback and implementing corrective actions.
- Analyse complaint trends to identify root causes and drive continuous improvement initiatives.
- Deliver or coordinate training and refresher sessions based on identified themes or recurring issues.
- Promote consistency in complaint outcomes through calibration, peer review, and knowledge sharing.
- Reporting & MI
- Provide commentary and insight via regular reporting and dashboards.
- Manage budgets.
- Stakeholder & Supplier Management
- Liaise with internal departments (Operations, Supplier Management, Legal, Compliance) to ensure timely responses and complete investigations.
- Support supplier and broker complaint escalations, ensuring expectations around root cause and customer fairness are met.
- Collaborate with second-line Compliance and internal Audit teams during reviews and oversight activity.
- Provide insights into third-party complaint trends to support supplier monitoring and performance reviews.
Skills, Experience And Background
- Automotive technical experience from a Dealership or OEM.
- Experience of using case management and operational systems.
- Experience of speaking to customers and leading conversations.
- Excellent spoken and written English to enable telephone and email/letter communication with customers and suppliers.
- A dealer / technical background would be advantageous.
- Analytical mindset with ability to identify trends and root causes.
- Confident decision-maker, capable of balancing commercial awareness with fair customer outcomes.
- Skilled at stakeholder management and cross-functional collaboration.
- Organised, proactive, and comfortable in a fast-paced regulatory environment.
- Works effectively with internal teams and external partners.
What We Can Offer
- Competitive remuneration package including a generous contributory pension scheme.
- 25 days holiday, in addition to Bank Holidays/Birthday.
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy/sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Flexible working options available.
- Eligibility for Annual Bonus Scheme.
- Enhanced parental leave.
- Generous Employee Referral Scheme (£1000).
- Cycle2work Scheme.
- Free breakfast/fruit in the Bristol office.
- EV charging points, bike storage, shower & changing facilities, car parking.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Remarketing Technical Senior in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remarketing Technical Senior in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Remarketing Technical Senior in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Remarketing Technical Senior role. Highlight your automotive technical experience and any relevant complaint management skills. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent spoken and written English. Use clear and concise language in your application to show us you can communicate effectively with customers and suppliers.
Highlight Your Analytical Mindset: We love candidates who can identify trends and root causes! In your application, share examples of how you've used your analytical skills to drive improvements or resolve complex issues in previous roles. This will really catch our eye!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Make sure you brush up on your automotive technical knowledge, especially around complaint management and aftersales processes. Be ready to discuss specific examples from your past experience that demonstrate your ability to handle complex complaints effectively.
✨Showcase Your Analytical Skills
Prepare to talk about how you've identified trends and root causes in previous roles. Think of a time when your analytical mindset led to a successful resolution of a complaint or improvement initiative, and be ready to share that story.
✨Demonstrate Stakeholder Management
Since this role involves liaising with various departments and suppliers, think of examples where you've successfully collaborated across teams. Highlight your communication skills and how you ensure fair outcomes for customers while balancing commercial awareness.
✨Embrace Continuous Improvement
Be prepared to discuss how you've contributed to quality assurance and continuous improvement in your previous roles. Share any experiences where you've implemented training or feedback mechanisms that led to better complaint handling or customer satisfaction.
