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- Tasks: Monitor customer contact levels and optimise the customer journey through effective resource planning.
- Company: Leading sustainable mobility firm based in Bristol.
- Benefits: Competitive salary and benefits package offered.
- Why this job: Join a forward-thinking company and make a real difference in customer experience.
- Qualifications: Experience in contact centre operations and strong Microsoft Excel skills.
- Other info: Dynamic role with opportunities for growth in a sustainable industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading sustainable mobility firm in Bristol seeks a Real Time Coordinator to monitor customer contact levels and optimise the customer journey through effective resource planning.
Responsibilities include managing operational performance and intra-day scheduling while addressing resource needs.
The ideal candidate will demonstrate strong attention to detail, have experience in contact centre operations, and proficient skills in Microsoft Excel.
Competitive salary and benefits offered.
Real-Time Workforce Planner in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Workforce Planner in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in sustainable mobility or contact centre operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your Excel skills! During interviews, be ready to discuss how you've used Excel in past roles. Maybe you created reports or optimised schedules? We want to see how you can bring that expertise to the table.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you had to manage resource needs or improve operational performance. We love hearing about your problem-solving skills and how you handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Real-Time Workforce Planner in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre operations and resource planning. We want to see how your skills align with the role of a Real-Time Workforce Planner, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable mobility and how your attention to detail can optimise the customer journey. We love seeing genuine enthusiasm for the role!
Show Off Your Excel Skills: Since proficiency in Microsoft Excel is key for this role, consider including specific examples of how you've used Excel in previous jobs. Whether it’s managing data or creating reports, we want to know how you’ve leveraged this tool effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ayvens
✨Know Your Numbers
As a Real-Time Workforce Planner, you'll need to be comfortable with data. Brush up on your Excel skills and be ready to discuss how you've used data to optimise resource planning in the past. Bring examples of how you’ve managed operational performance metrics.
✨Understand the Customer Journey
Familiarise yourself with the customer journey specific to contact centres. Be prepared to talk about how effective resource planning can enhance customer satisfaction. Think of scenarios where you improved the customer experience through better scheduling.
✨Showcase Your Attention to Detail
Attention to detail is crucial in this role. During the interview, highlight instances where your meticulous nature led to successful outcomes. You might want to prepare a few anecdotes that demonstrate your ability to spot issues before they escalate.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to resource planning and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
