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- Tasks: Monitor customer levels and optimise the customer journey for a sustainable mobility leader.
- Company: Join a leading company in sustainable mobility with a focus on innovation.
- Benefits: Gain valuable experience in a dynamic role with potential for career growth.
- Why this job: Make a real impact on customer satisfaction while developing your analytical skills.
- Qualifications: Strong analytical skills and experience in a contact centre are essential.
- Other info: This is a 12-month fixed-term contract based in Bristol.
The predicted salary is between 30000 - 42000 £ per year.
A sustainable mobility leader is seeking a Real Time Analyst in Bristol to monitor customer levels and optimize the customer journey. The role requires strong analytical and resource planning skills, experience in a contact center, and the ability to make decisions confidently. The successful candidate will manage operational performance, scheduling, and strategy to ensure excellent service delivery and customer satisfaction. This office-based position is offered as a 12 Month Fixed Term Contract.
Real-Time Operations Planner – Bristol (12-Month) employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Operations Planner – Bristol (12-Month)
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational performance and customer journey optimisation. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've used data to make decisions in previous roles. This will help us stand out as a strong candidate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there.
We think you need these skills to ace Real-Time Operations Planner – Bristol (12-Month)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical and resource planning skills. We want to see how your experience in a contact centre has prepared you for this role, so don’t hold back on those relevant details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Real-Time Operations Planner role. Share specific examples of how you've optimised customer journeys in the past.
Showcase Decision-Making Skills: In your application, emphasise your ability to make confident decisions. We’re looking for someone who can manage operational performance effectively, so share instances where your decisions led to improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bristol!
How to prepare for a job interview at Ayvens
✨Know Your Numbers
As a Real-Time Operations Planner, you'll need to demonstrate your analytical skills. Brush up on key metrics related to customer service and operational performance. Be ready to discuss how you've used data to make decisions in previous roles.
✨Showcase Your Contact Centre Experience
Since the role requires experience in a contact centre, prepare examples of your past work in this environment. Highlight specific situations where you improved customer satisfaction or streamlined processes, as this will show your understanding of the industry.
✨Be Ready to Discuss Strategy
The job involves managing operational performance and strategy. Think about times when you've had to develop or implement a strategy to improve service delivery. Be prepared to explain your thought process and the outcomes of your actions.
✨Confidence is Key
This role requires confident decision-making. Practice articulating your thought process clearly and assertively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you convey your confidence effectively.
