At a Glance
- Tasks: Lead HR operations, ensuring a seamless experience for all employees.
- Company: Join Ayvens, a forward-thinking company shaping sustainable mobility.
- Benefits: Competitive salary, pension scheme, and extensive health benefits.
- Other info: Dynamic workplace with opportunities for personal development and a supportive team.
- Why this job: Make a real impact on employee experience and drive HR innovation.
- Qualifications: Experience in HR services, strong leadership, and knowledge of UK employment law.
The predicted salary is between 50000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We’re looking for an experienced and driven People Services & Support Manager to lead our HR operational delivery. This is a key role within our HR function, responsible for ensuring high-quality, consistent and compliant people services across the entire employee lifecycle. You’ll lead a customer‑focused team, act as a trusted expert in employee relations, and drive continuous improvement across people processes, systems and service delivery.
What You’ll Be Doing
- Lead People Services delivery across onboarding, contractual changes, payroll, benefits and leavers, ensuring a seamless colleague experience.
- Act as the first point of contact escalation for HR queries, ensuring responsive, high-quality support for managers and employees.
- Oversee payroll delivery via a third‑party provider, managing performance, accuracy and compliance.
- Provide expert leadership on employee relations, ensuring fair, consistent and legally compliant outcomes.
- Lead, coach and develop the People Services & Support team, fostering a high‑performing, customer‑centric culture.
- Own HR systems and data integrity, ensuring accuracy, governance and effective use of technology.
- Use MI, SLAs and insights to monitor performance and drive continuous improvement, including leveraging digital and AI‑enabled solutions.
- Ensure risk, compliance and governance standards are met across all people operations.
- Support the smooth delivery of organisational change, working closely with HR Business Partners and key stakeholders.
What We’re Looking For
- Proven experience leading a People Operations / HR Services function in a complex organisation.
- Strong expertise in employee relations, including complex case management.
- Demonstrated ability to lead and develop teams in a service‑driven environment.
- Solid knowledge of UK employment law, compliance and risk management.
- Experience delivering end‑to‑end employee lifecycle processes.
- Strong understanding of HR systems (e.g. Workday or similar) and data management.
- Skilled in using data and service metrics to improve performance.
- Excellent communication and influencing skills, with the ability to translate policy into practical guidance.
- Ability to prioritise and manage multiple demands in a fast‑paced environment.
- CIPD Level 5 (or equivalent experience).
Why Join Us
- Be part of a forward‑thinking, evolving organisation.
- Shape and enhance the employee experience across Ayvens UK.
- Lead impactful operational change and innovation in HR.
- Work with a collaborative and supportive HR leadership team.
Rewards & Financial Benefits
- Competitive pension scheme.
- Annual salary review and bonus scheme.
- EV company car.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Cycle to Work scheme.
Health & Wellbeing
- Private Medical Insurance.
- Life Assurance.
- Health assessment options.
- Travel insurance.
- Dental insurance.
- Critical illness cover.
- Personal accident insurance.
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day.
- 37.5 hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme.
- Volunteer days.
- Time allocated for personal development.
- Study support (where applicable).
Workplace & On‑Site Facilities
- Free parking (limited).
- EV charging points.
- Bike storage & shower facilities.
- Complimentary breakfast.
- Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, authentic workplace. If you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
People Services Support Manager in Bristol employer: Ayvens
At Ayvens, we pride ourselves on being a forward-thinking employer that values the growth and well-being of our employees. As a People Services Support Manager, you will thrive in a collaborative environment that encourages innovation and operational excellence, while enjoying a comprehensive benefits package that includes competitive salaries, generous leave policies, and a commitment to work-life balance. Join us in shaping the future of sustainable mobility and experience a workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Support Manager in Bristol
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Ayvens!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Ayvens.
We think you need these skills to ace People Services Support Manager in Bristol
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Ayvens. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Ayvens and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Ayvens. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Ayvens's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Ayvens
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Ayvens.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Ayvens will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Ayvens and how you would contribute to adapting HR strategies.
