At a Glance
- Tasks: Lead a dynamic team to achieve goals and enhance customer satisfaction.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, flexible working, gym membership, and generous leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 32000 - 38000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Outstanding opportunity for an experienced people leader to join our Bristol-based fulfilment team, who provide market‑leading support and capability to our broad range of customers.
• Are you passionate about leading others?
- Do you have a positive outlook with strong stakeholder‑management skills?
- Dedicated to ensuring speedy or respectable turnaround and response times?
- Committed to leading a team that produces impressive levels of administrative support and customer interaction?
If this sounds like you, you could be just what we need to complement our existing leadership team.
Strong remuneration package including competitive basic salary, contributory pension, bonus potential and flexible working.
- Key Purpose
- Lead and manage a team to achieve all individual, team and business KPIs and SLAs.
- Provide all team members with feedback and coaching to ensure individual competence maximising performance.
- Ensure a consistent high level of quality service standards are provided to internal and external customers.
- Promote a culture of efficiency within the team, challenging current ways of working and managing implementation of tangible business improvements.
- Foster and promote an engaged team, thereby minimising attrition and absence.
- Collaborate with other operational teams to proactively reduce handoffs, costs and improve customer satisfaction.
- Minimise business and regulatory risks through rigorous control checks.
- Effectively manage clear communication and professional liaison with all third‑party relationships.
- Support strategic change initiatives to completion within your business area.
- Summary Of Responsibilities
- Responsible for day‑to‑day resourcing and workflow management of a team, ensuring productivity and SLA metrics are achieved.
- Ensure all team members have documented SMART objectives and regularly review performance targets, outputs and behaviours, providing timely feedback.
- Track, monitor and deliver in line with the quality framework to deliver good customer outcomes.
- Complete monthly performance reviews with all team members and implement improvement plans as needed.
- Ensure robust training and succession plans are in place to develop, engage and retain competent team members.
- Ensure all processes and procedures are version‑controlled, reviewed regularly and consistently adhered to.
- Provide operational and subject‑matter guidance for all team processes.
- Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
- Utilise daily, weekly and monthly reporting for all required team metrics to enable ownership and delivery of team performance.
- Timely escalation of any policy, procedural or decision‑making issues to an Operations Manager.
Skills & Experience
- Proven experience in a previous leadership position.
- Experience of managing performance, formally or informally, with a focus on results and behaviours.
- Excellent written, verbal, report‑writing and presentation communication skills.
- Proven people‑management experience including feedback, coaching and performance management.
- Excellent time‑management, planning, organisational and delegation skills.
- High levels of professionalism and stakeholder management.
- Broad knowledge of UK regulated and finance industry and commercial awareness.
- Problem‑solving capabilities.
- Good IT literacy, particularly Microsoft Office applications.
- Self‑motivated with the ability to lead others.
- What We Can Offer
- Salary Range: £32,000‑£38,000 (based on experience)
- Competitive pension scheme, annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme, employee referral scheme (£1,000).
- Gym Flex membership options, Cycle‑to‑Work scheme.
- Life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance.
- 25 days’ annual leave plus an additional Celebration Day, 37.5‑hour week, Monday to Friday, no weekends, holiday buy–sell scheme, volunteer days, time allocated for personal development, study support (where applicable).
- Free parking (limited), EV charging points, bike storage and shower facilities, complimentary breakfast, staff and social events.
We believe that studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace, so if you are excited by this or any role at Ayvens but your experience doesn’t exactly align, we encourage you to apply regardless.
What’s the worst that can happen?!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full‑service leasing, flexible subscription services, fleet‑management services and multi‑mobility solutions to customers of all sizes, including large corporates, SMEs, professionals and private individuals.
By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction.
Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business.
We’re committed to sustainable mobility and have made it a core part of our strategy.
In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration.
We aim to foster an organisation that is diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large‑scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
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