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- Tasks: Provide first-line helpdesk support for hardware and software issues.
- Company: Leading mobility solutions provider with a focus on customer service.
- Benefits: Salary of £25,000 to £30,000, pension scheme, 25 days holiday, and flexible working options.
- Why this job: Join a dynamic team and make a difference in user support.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Ideal for those who can commute to the Bristol office five days a week.
The predicted salary is between 25000 - 30000 £ per year.
A leading mobility solutions provider is seeking an IT Service Desk Technician to join their Bristol office. The successful candidate will provide first line helpdesk support, assisting users with hardware and software issues.
Responsibilities include:
- Logging calls
- Maintaining documentation
- Ensuring high levels of customer service
The role offers a salary of £25,000 to £30,000, along with benefits like pension scheme, 25 days holiday, and flexible working options. Ideal for candidates who can commute to the office five days a week.
IT Service Desk Technician: First‑Line Support in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician: First‑Line Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in helpdesk roles. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on common first-line support scenarios. Think about how you'd handle specific hardware and software issues, as well as how to maintain high levels of customer service. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during interviews! Use real-life examples from past experiences where you successfully resolved technical issues. This will demonstrate your capability and confidence in providing first-line support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Technician: First‑Line Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your helpdesk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing first-line support and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can think on their feet and provide great customer service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Ayvens
✨Know Your Tech Inside Out
Make sure you brush up on common hardware and software issues that users might face. Familiarise yourself with troubleshooting steps for popular operating systems and applications, as this will show your technical prowess during the interview.
✨Customer Service is Key
Since the role involves providing first-line support, be prepared to discuss your approach to customer service. Think of examples where you've successfully resolved user issues or handled difficult situations with patience and professionalism.
✨Practice Logging Calls
Get comfortable with the process of logging calls and maintaining documentation. You might be asked how you would document a user’s issue or follow up on a ticket, so having a clear understanding of this process will give you an edge.
✨Show Your Flexibility
The job offers flexible working options, so be ready to discuss your availability and willingness to adapt to different working hours. Highlight any previous experiences where you’ve successfully managed your time or adapted to changing circumstances.
