Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and teams, ensuring smooth vehicle management and outstanding service.
- Company: Join Ayvens, a leader in sustainable mobility with a focus on innovation.
- Benefits: Generous pension scheme, 25 days holiday, flexible working, and study support.
- Why this job: Be part of a team that shapes customer experiences and drives sustainable change.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Our Customer Support function is dedicated to delivering exceptional on-boarding and in-life service to both internal colleagues and external Ayvens customers. As part of this team, you'll play a key role in shaping a seamless, positive customer journey, built on fast, proactive, and genuinely impressive interactions.
We're looking for an In-Life Customer Support Assistant to join our In-Life and End-of-Contract teams in Lyde Green, Bristol (BS16 7LB). This is a great opportunity for someone who thrives in a customer-focused environment and enjoys supporting both internal teams and external customers. If you've worked in a frontline support role and take pride in delivering outstanding service, we'd love to hear from you.
The key responsibilities of the role are as follows:
- Administration of setting up and termination of all vehicles in the Ayvens fleet
- Support frontline teams with technical support relating to any processes and queries.
- Ensure that tasks are completed in agreed SLAs and to a high level of accuracy.
- Manage the relationships regarding the different rental schemes offered.
- Process both in-life and end of contract amendments.
- Process termination of all vehicles returned within IT Systems ensuring records are accurate.
- Termination quotes across multiple contract types.
- Reschedules and modifications of agreements in line with policy.
- Vehicle disposals.
- Ownership and escalation of queries.
- Processing of invoices and any queries in relation to these.
- Ad hoc project work.
Skills & Experience Required:
- Strong communication skills across all channels, including face-to-face conversations, telephone support and email correspondence.
- Excellent time-management and organisational abilities.
- Self-motivated and proactive, with a commitment to delivering high-quality work and continuously improving.
- A collaborative mindset, supporting colleagues by sharing knowledge, experience, and expertise to help others develop and grow.
What We Can Offer:
- Generous contributory pension scheme
- Working hours between 8am-6pm Monday to Friday. No weekends
- 25 days holiday, in addition to bank holidays
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy / sell (subject to conditions)
- Travel Insurance (cost associated)
- Dental Insurance (cost associated)
- Flexible working options available
- Eligibility for Annual Bonus Scheme
- Study support (where applicable)
- Enhanced parental leave
- Generous Employee Referral Scheme (£1000)
- Cycle2work Scheme
- Free breakfast / fruit in the Bristol office
- EV charging points, bike storage, shower & changing facilities, car parking.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless!
Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
In Life Customer Support Assistant in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Life Customer Support Assistant in Bristol
✨Tip Number 1
Get to know Ayvens! Research the company culture, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards sustainable mobility.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently, whether it's face-to-face or over the phone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Ayvens team. Don’t miss out on this opportunity!
We think you need these skills to ace In Life Customer Support Assistant in Bristol
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your experience in customer support. We want to see how you've gone above and beyond to create positive experiences for customers, so share specific examples!
Be Organised and Clear: Your written application should be well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have excellent time-management and organisational skills, which are key for this role.
Tailor Your Application: Make sure to tailor your application to the job description. Use the same language and keywords that we’ve used in the posting. This helps us see that you understand what we're looking for and that you're genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ayvens
✨Know the Company Inside Out
Before your interview, take some time to research Ayvens and its commitment to sustainable mobility. Understand their services and values, especially how they prioritise customer satisfaction. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As an In-Life Customer Support Assistant, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or collaborated with colleagues. Practising clear and concise responses will demonstrate your ability to communicate well across various channels.
✨Demonstrate Proactivity and Organisation
Highlight your time-management and organisational skills during the interview. Share specific instances where you took the initiative to improve processes or manage multiple tasks efficiently. This will reassure them that you can handle the responsibilities of the role and meet SLAs with high accuracy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Ayvens is the right fit for you.