At a Glance
- Tasks: Support Fleet Managers with top-notch customer service and resolve issues proactively.
- Company: Join Ayvens, a leader in sustainable mobility with a vibrant team culture.
- Benefits: Enjoy a competitive salary, generous holiday, flexible hours, and professional development support.
- Other info: Flexible working options and a dynamic environment for career growth.
- Why this job: Make a real impact in customer care while shaping the future of mobility.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 24555 - 24555 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care).
Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Key Responsibilities:- Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience.
- Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
- Work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs.
- Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements.
- Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date).
- Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio.
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
- Previous experience within a Customer Service environment.
- Excellent communication skills: written, verbal, report writing and presenting.
- Excellent time management, planning, organisational skills.
- Self-motivated.
- Highly competent in Microsoft.
- Develops others by sharing own experience and expertise.
- Customer Service
- Microsoft Office
- Planning
- Report Writing
- Time Management
- Organizational Skills
- Annual salary - £24,555.
- Working hours between 8am-6pm Monday to Friday. No weekends!
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays (pro rata).
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy / sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Enhanced parental leave.
- Employee Referral Scheme.
- Cycle2work Scheme.
- Free breakfast / fruit.
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking.
- Flexible working options.
- Study support for your professional development.
Fleet Care Customer Advisor — Bristol, Flexible Hours employer: Ayvens
At Ayvens, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and sustainability. As a Fleet Care Customer Advisor in our Bristol office, you'll enjoy flexible working hours, a generous benefits package including 25 days holiday and a contributory pension scheme, and the opportunity to develop your skills in a supportive environment dedicated to shaping the future of mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Care Customer Advisor — Bristol, Flexible Hours
✨Tip Number 1
Get to know the company! Research Ayvens and their approach to sustainable mobility. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Ayvens. Don’t miss out on this opportunity!
We think you need these skills to ace Fleet Care Customer Advisor — Bristol, Flexible Hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fleet Care Customer Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and time management.
Show Your Passion:Let us know why you're excited about joining Ayvens and how you can contribute to our mission of sustainable mobility. A bit of enthusiasm goes a long way in making your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand Ayvens' mission and values, especially around sustainable mobility. Familiarise yourself with their products and services so you can speak confidently about how you can contribute to their goals.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively resolved customer issues in the past, showcasing your ability to listen and respond appropriately.
✨Demonstrate Proactivity
In your interview, highlight instances where you've taken the initiative to improve processes or customer experiences. This will show that you're not just reactive but also proactive in managing customer care needs, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, customer care strategies, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
