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- Tasks: Support finance administration and enhance customer service in a dynamic team.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, and volunteering opportunities.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Diverse workplace committed to sustainability and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are looking for a Finance Support Administrator to join our in-life and end-of-contracts teams located in Lyde Green, Bristol (BS16 7LB) on a 12-month fixed-term contract. We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams.
Responsibilities
- Process both in-life and end-of-contract amendments to a high standard and within service level agreements.
- Ensure consistent delivery of agreed finance support administration.
- Assist the team leader with the implementation of new processes, using initiative to identify process improvements.
- Identify anomalies when processing customer requests which could indicate a process break requiring manual intervention.
- Ensure all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales.
- Ensure compliance training is completed on time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
Skills and Experience
- Previous experience of working in a fast-paced customer services role.
- Excellent communication, written and verbal, and strong numeracy skills.
- Ability to problem solve and provide solutions for internal and external customers.
- Strong attention to detail with excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines.
- Highly competent in Microsoft Office, with particular focus on Word and Excel.
What we offer
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays (pro rata)
- Volunteering days to assist in charity work
- Sustainability initiatives
- Holiday buy/sell (subject to conditions)
- Employee referral scheme
- Subsidised onsite catering
- EV charging points, bike storage, shower & changing facilities and car parking
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large-scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Finance Support Administrator in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Support Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those at Ayvens. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to finance support roles. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively!
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with Microsoft Office, especially Excel. Maybe even brush up on some advanced functions to impress during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Finance Support Administrator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Finance Support Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through.
Highlight Problem-Solving Abilities: We’re looking for someone who can identify issues and come up with solutions. In your application, share examples of how you've tackled challenges in previous roles. This will show us you’re proactive and ready to make a difference!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Ayvens
✨Know Your Numbers
As a Finance Support Administrator, you'll need to demonstrate strong numeracy skills. Brush up on basic financial concepts and be ready to discuss how you've used these skills in previous roles. Practising some common finance-related scenarios can help you feel more confident.
✨Customer Service is Key
Since the role involves supporting internal and external customers, think of examples where you've provided excellent customer service. Be prepared to share specific instances where you resolved issues or improved processes for customers, showcasing your problem-solving abilities.
✨Showcase Your Attention to Detail
Attention to detail is crucial in finance roles. During the interview, highlight experiences where your meticulous nature made a difference, whether it was catching an error or ensuring compliance with regulations. You might even want to bring along a sample of your work that demonstrates this skill.
✨Be Ready to Discuss Process Improvements
The job description mentions assisting with process improvements. Think about times when you've identified inefficiencies and suggested changes. Be ready to discuss your thought process and how your initiative led to better outcomes, as this will show your proactive approach to the role.