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- Tasks: Support customers and manage vehicle contracts in a fast-paced environment.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on customer journeys and contribute to sustainability.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Our Customer Support function delivers market‑leading customer on‑boarding and in‑life service to both internal and external Ayvens customers. By joining this team, you will play an integral role in ensuring every customer’s journey with us is a positive one, driven by prompt, proactive, and impressive levels of interaction.
We are looking for End of Contract Customer Support Assistant to join our in life and end of contracts teams located in Lyde Green, Bristol (BS16 7LB). We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams.
Key Responsibilities- Responsible for the administration of setting up and termination of all vehicles in our fleet.
- Support frontline teams with technical support relating to any processes and queries.
- Ensure that tasks are completed in agreed SLA’s and to a high level of accuracy.
- Manage the relationships regarding the different rental schemes offered.
- Process both in‑life and end of contract amendments.
- Process termination of all vehicles returned within IT Systems ensuring records are accurate.
- Termination quotes across multiple contract types.
- Reschedules and modifications of agreements in line with policy.
- Vehicle disposals.
- Ownership and escalation of queries.
- Processing of invoices and any queries in relation to these.
- Ad hoc project work.
- Previous experience of working in a fast‑paced customer focused role where you’ve supported both internal teams and customers.
- Excellent communication, written, verbal and strong numeracy skills.
- Ability to problem solve and provide solutions for internal and external customers.
- Strong attention to detail with excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines.
- Excellent time management.
- Highly competent in Microsoft Office with particular focus on Word and Excel.
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy/sell (subject to conditions)
- Travel Insurance (cost associated)
- Dental Insurance (cost associated)
- Flexible working options available
- Eligibility for Annual Bonus Scheme
- Study support (where applicable)
- Enhanced parental leave
- Generous Employee Referral Scheme (£1000)
- Cycle2work Scheme
- Free breakfast/fruit in the Bristol office
- EV charging points, bike storage, shower & changing facilities, car parking.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full‑service leasing, flexible subscription services, fleet management services and multi‑mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
End of Contract Customer Support Assistant in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End of Contract Customer Support Assistant in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ayvens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with customers and be ready to share your problem-solving skills. Show them you’re the right fit!
✨Tip Number 3
Don’t forget to highlight your tech skills! Since the role involves using IT systems, make sure to mention your proficiency in Microsoft Office, especially Excel. It’s all about showing you can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Ayvens team. Let’s get you that interview!
We think you need these skills to ace End of Contract Customer Support Assistant in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the End of Contract Customer Support Assistant role. Highlight your experience in customer support and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to customer support. This will show us that you're ready to handle any queries that come your way.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ayvens!
How to prepare for a job interview at Ayvens
✨Know the Company Inside Out
Before your interview, take some time to research Ayvens and its commitment to sustainable mobility. Understand their services and values, especially how they prioritise customer satisfaction. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Support Experience
Be ready to discuss your previous roles in customer support, particularly how you've handled both internal teams and external customers. Prepare specific examples that highlight your problem-solving skills and ability to manage relationships effectively, as these are key for the End of Contract Customer Support Assistant role.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing vehicle terminations and amendments, be prepared to discuss how you ensure high levels of detail in your work. You might want to share examples of how you've successfully managed multiple tasks while maintaining accuracy under tight deadlines.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in customer support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if Ayvens is the right fit for you.