Customer Support Advisor in Bristol

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a Customer Support Advisor to join our Corporate Customer Service team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. We are specifically keen to hear from applicants who have experience within a customer facing role providing high quality administrative and process support.

The key responsibilities of the role are as follows:

• Delivering key administrative or process tasks accurately and to a high-quality standard to support the delivery of Market Leading Customer Experience.
• To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
• Work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
• Take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.
• Be proactive in communicating and collaborating with colleagues across Ayvens to ensure administrative and process tasks are completed accurately and to agreed SLAs.
• Be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.
• Ensure that all actions undertaken deliver to good customer outcomes and where issues arise that these are flagged to the Leadership team.
• Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.

Skills and experience required:

• Previous experience within a Customer Service administration environment.
• Excellent communication skills both verbal and written.
• Strong numeracy skills and attention to detail.
• Highly organised with the ability to problem solve and look for process improvements.
• Strong understanding of Microsoft Office Excel including Word & Excel.

What we offer:

• Working hours between 8am-6pm Monday to Friday. No weekends!
• Generous contributory pension scheme.
• 25 days holiday, in addition to bank holidays.
• Volunteering days to assist in charity work.
• Sustainability Initiatives.
• Holiday buy/sell (subject to conditions).
• Travel Insurance (cost associated).
• Dental Insurance (cost associated).
• Flexible working options available.
• Eligibility for Annual Bonus Scheme.
• Study support (where applicable).
• Enhanced parental leave.
• Generous Employee Referral Scheme (£1000).
• Cycle2work Scheme.
• Free breakfast/fruit in the Bristol office.
• EV charging points, bike storage, shower & changing facilities, car parking.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless!

Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.