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For Companies At a Glance
- Tasks: Help customers with queries and ensure their satisfaction through effective communication.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Why this job: Be part of a team that champions customer satisfaction and sustainability.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24555 - 27300 £ per year.
Location: Lyde Green, Bristol (BS16 7LB). Compensation: £24,555 per annum. Fixed Term opportunity – 12 months.
Key Responsibilities
- Develop and maintain a comprehensive understanding of our multiple business channels and business processes.
- Develop and maintain a detailed knowledge of each department’s key responsibilities and function and develop effective working relationships that ensure positive outcomes for the customer.
- Provision of first line response across multiple mediums to all incoming customer queries and or requests, providing where possible an immediate resolution and ensuring the Customer’s expectations are managed in adherence with agreed Service levels.
- Effectively ‘triage’ all queries and or complaints where an immediate resolution is not possible, and ensure appropriate action is taken to resolve within agreed service levels.
- Use workflow processes to record queries and allocate tasks as appropriate allowing completion by others where appropriate.
- Pro‑actively follow up and manage to conclusion any issues arising from our customer feedback mechanisms.
- Make proactive calls to customers as part of our Customer Excellence strategy.
- Proactively look for opportunities to improve service delivery and customer satisfaction then make suggestions as appropriate.
- Undertake training to pass legislative requirements.
Skills and Experience Required
- Proven experience in managing customer expectations and service delivery.
- Excellent communication skills: written, verbal.
- Understand the need to work within legislative guidelines and look for solutions within the framework.
- Problem‑solving and ability to look for process improvements.
- Ability to influence others and manage difficult situations.
- Commercial awareness and understanding of business processes.
What We Offer
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays (pro rata).
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy / sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Flexible working options available.
- Access to Colleague Car Scheme (cost associated).
- Enhanced parental leave.
- Referral bonus for referring an Employee.
- Cycle2work Scheme.
- Free breakfast / fruit.
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking.
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full‑service leasing, flexible subscription services, fleet management services and multi‑mobility solutions to customers of all sizes. By leading the way to net zero and shaping the digital transformation of the industry, we are well positioned to meet evolving mobility needs. At Ayvens, we believe our success is driven by a commitment to customer satisfaction. Our team delivers innovative, technology‑enabled services that help customers focus on their everyday business while also championing sustainable mobility. We’re committed to authenticity, curiosity, commitment, and collaboration, fostering an inclusive culture where everyone can thrive. Join us on this exciting journey as we enable the transformation towards large‑scale adoption of sustainable mobility and help our customers succeed.
ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Additional Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
Customer Service Advisor in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company inside out! Research Ayvens and understand their values, services, and customer approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Role-play common customer scenarios with friends or family to get comfortable with handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Ayvens team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what Ayvens is looking for in a Customer Service Advisor and tailor your application to highlight how your skills and experiences match those needs.
Be Clear and Concise: When you're putting together your written application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, but make sure your points are easy to understand!
Showcase Your Skills: Make sure to emphasise your communication skills and problem-solving abilities in your application. Give examples of how you've managed customer expectations in the past – this will show us that you’re the right fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Ayvens team!
How to prepare for a job interview at Ayvens
✨Know the Company Inside Out
Before your interview, take some time to research Ayvens thoroughly. Understand their business channels, customer service philosophy, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully managed customer expectations or resolved complaints in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or complaints. Think of a few scenarios where you had to triage issues or improve service delivery. Be ready to discuss your thought process and the outcomes of your actions.
✨Demonstrate Your Team Spirit
Ayvens values collaboration, so be prepared to talk about how you work with others. Share examples of how you've built effective working relationships in previous roles and how you can contribute to a positive team environment.