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- Tasks: Help customers with queries and ensure their satisfaction while working in a dynamic team.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy 25 days holiday, a pension scheme, and wellness initiatives.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
- Other info: Be part of a diverse team committed to sustainability and innovation.
The predicted salary is between 24555 - 24555 £ per year.
Ayvens – progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for Customer Service Advisors to join our Driver Care team located in Lyde Green, Bristol (BS16 7LB). We are specifically keen to hear from applicants who have experience within a customer facing role. A tremendous Fixed Term opportunity initially for 12 months to join a market leading business. Starting salary will be £24,555 per annum in addition to a great working environment and benefits.
Responsibilities
- Develop and maintain a comprehensive understanding of our multiple business channels and business processes.
- Develop and maintain a detailed knowledge of each department’s key responsibilities and function and develop effective working relationships that ensure positive outcomes for the customer.
- Provide first line response across multiple mediums to all incoming customer queries and/or requests, providing where possible an immediate resolution and ensuring the customer’s expectations are managed in adherence with agreed service levels.
- Effectively triage all queries and/or complaints where an immediate resolution is not possible, and ensure appropriate action is taken to resolve within agreed service levels.
- Use workflow processes to record queries and allocate tasks as appropriate, allowing completion by others where appropriate.
- Proactively follow up and manage to conclusion any issues arising from our customer feedback mechanisms.
- Make proactive calls to customers as part of our Customer Excellence strategy.
- Proactively look for opportunities to improve service delivery and customer satisfaction, then make suggestions as appropriate.
- Undertake training to pass legislative requirements.
Skills and Experience Required
- Proven experience in managing customer expectations and service delivery.
- Excellent communication skills: written, verbal.
- Understand the need to work within legislative guidelines and look for solutions within the framework.
- Problem solving and ability to look for process improvements.
- Ability to influence others, manage difficult situations.
- Commercial awareness and understanding of business processes.
This is a telephone-based role, so it’s important you’re happy on the phones and keen to help, with a can-do attitude.
What We Offer
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays (pro rata).
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy/sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Enhanced parental leave.
- Employee Referral Scheme.
- Cycle2work Scheme.
- Free breakfast/fruit.
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large-scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Service Advisor (12 Month Fixed Term Contract) in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (12 Month Fixed Term Contract) in Bristol
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Ayvens' mission and values. Understanding their commitment to sustainable mobility will help you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer queries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to manage customer expectations and resolve issues. Use specific examples from your past experiences to demonstrate your problem-solving prowess.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Advisor (12 Month Fixed Term Contract) in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've managed customer expectations and delivered great service, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand Ayvens' business model and the role of a Customer Service Advisor. Familiarise yourself with their services and how they contribute to sustainable mobility. This will show your genuine interest and help you answer questions more effectively.
✨Show Off Your Communication Skills
Since this is a telephone-based role, practice your verbal communication skills. Be clear and concise in your responses, and don’t forget to smile while speaking – it really does come through the phone! Prepare examples of how you've successfully managed customer expectations in the past.
✨Problem-Solving Mindset
Think of specific instances where you’ve resolved customer complaints or improved service delivery. Be ready to discuss these during the interview. Highlight your ability to triage issues and suggest improvements, as this aligns perfectly with what Ayvens is looking for.
✨Be Proactive and Positive
Demonstrate your can-do attitude by discussing how you’ve taken initiative in previous roles. Whether it’s making proactive calls to customers or suggesting process improvements, showing that you’re willing to go the extra mile will set you apart from other candidates.
