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For Companies At a Glance
- Tasks: Manage customer queries and provide exceptional service in a dynamic team.
- Company: Leading mobility solutions provider based in Bristol.
- Benefits: Starting salary of £24,555, plus a range of supportive benefits.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Proven customer service experience and understanding of guidelines.
The predicted salary is between 24555 - 24555 £ per year.
A leading mobility solutions provider in Bristol is seeking Customer Service Advisors to enhance their Driver Care team. The role entails managing customer queries efficiently and providing exceptional service while ensuring effective communication and problem resolution.
The ideal candidate will demonstrate proven customer service experience and an understanding of legislative guidelines. This fixed-term position offers a starting salary of £24,555 per annum and a range of benefits in a supportive work environment.
Customer Experience Advisor – Driver Care (12-month FTC) in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor – Driver Care (12-month FTC) in Bristol
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how your experience aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills. Since this role is all about managing customer queries, being able to articulate your thoughts clearly and confidently will be key in impressing the interviewers.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult situations or resolve complaints, as these are likely to come up in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Driver Care team.
We think you need these skills to ace Customer Experience Advisor – Driver Care (12-month FTC) in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for in our Driver Care team.
Showcase Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on demonstrating your writing skills!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've resolved customer issues in the past. This will show us that you understand the importance of problem resolution in providing exceptional service.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity in our supportive work environment.
How to prepare for a job interview at Ayvens
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to managing customer queries effectively. Think of specific examples where you resolved issues or improved customer satisfaction.
✨Understand the Company and Its Values
Research the mobility solutions provider and understand their mission and values. This will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to communicate effectively. Practising these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
