At a Glance
- Tasks: Design and implement forecasting models to optimise resource planning and support business decisions.
- Company: Join a dynamic team at Ayvens in Bristol, focused on innovation and inclusivity.
- Benefits: Competitive salary, pension scheme, gym membership, and generous annual leave.
- Other info: Enjoy a supportive workplace with opportunities for personal development and community involvement.
- Why this job: Make a real impact by balancing service performance with cost efficiency.
- Qualifications: Strong analytical skills and experience in forecasting or resource planning.
The predicted salary is between 35000 - 42000 £ per year.
We’re looking for a Resource Forecast & Capacity Analyst to join our Resource Planning team at our office in Lyde Green, Bristol.
This newly created role offers the opportunity to design, build, and implement forecasting and capacity models from the ground up.
Working closely with Planning Schedulers, Real Time Coordinators and key stakeholders, you’ll use data and insight to predict demand, optimise resource planning and support key business decisions.
This role plays a critical part in balancing service performance with cost efficiency.
You’ll be responsible for developing accurate demand forecasts and translating these into clear capacity requirements.
Using a combination of operational data, financial inputs and business forecasts, you’ll provide actionable insight to ensure the right resources are in place at the right time.
Key Responsibilities
- Forecast customer contact demand across short, medium and long‑term time horizons.
- Translate forecasts into capacity models and staffing requirements (FTE).
- Produce clear insight and recommendations to support operational and strategic decision‑making.
- Monitor forecast accuracy and provide reporting to support team scheduling and planning.
- Analyse performance data to identify opportunities to improve efficiency and reduce costs.
- Support workforce planning through headcount modelling, including attrition, shrinkage and productivity.
- Build and maintain forecasting models using multiple data sources, including operational, financial and sales data.
- Provide resource impact assessments for new projects, product launches and business changes.
- Develop scenario models to assess the impact of process, system or structural changes on performance and customer outcomes.
- Create reports and presentations to communicate insights clearly to both technical and non‑technical stakeholders.
- Work closely with planning teams to ensure forecasting aligns with real‑time operations and scheduling.
- Support budgeting and financial planning through detailed headcount forecasting.
Skills & Experience
- Strong analytical and problem‑solving skills.
- Experience in a forecasting, capacity planning or resource planning role.
- Background in a contact centre, financial services or operational environment.
- Advanced Excel skills and experience using tools such as Power BI or similar reporting platforms.
- Experience building forecasting, demand or resource planning models.
- Ability to turn complex data into clear insight and actionable recommendations.
- Strong communication skills, with the ability to explain technical concepts clearly.
- Comfortable working with incomplete data and applying logical assumptions.
What We Offer
Rewards & Financial Benefits
Salary £35,000–£42,000 per annum, depending on skills and experience.
Competitive pension scheme.
Annual salary review and bonus scheme.
Give As You Earn (GAYE) scheme.
Employee referral scheme (£1,000).
Retail discounts programme.
Gym Flex membership options.
Cycle to Work scheme.
Health & Wellbeing
Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.
Time Off & Work‑Life Balance
25 days’ annual leave + an additional Celebration Day. 37.5-hour week, Monday to Friday, no weekends.
Holiday buy & sell scheme.
Volunteer days.
Time allocated for personal development.
Study support (where applicable).
Workplace & On‑Site Facilities
Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we encourage you to apply regardless!
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Customer Contact Forecasting Analyst in Bristol employer: Ayvens
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Procurement Category Lead, you will not only contribute to our ambitious sustainable mobility goals but also benefit from extensive professional development opportunities and a supportive team environment in the UK. Join us to be part of a forward-thinking company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Forecasting Analyst in Bristol
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We think you need these skills to ace Customer Contact Forecasting Analyst in Bristol
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Ayvens, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Ayvens
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Ayvens’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
