At a Glance
- Tasks: Drive CRM product strategy and lead cross-functional teams to deliver impactful solutions.
- Company: Dynamic tech company in Bristol with a focus on innovation and collaboration.
- Benefits: Competitive salary, private medical insurance, gym membership, and generous annual leave.
- Other info: Enjoy a vibrant workplace with social events and opportunities for personal development.
- Why this job: Shape the future of CRM while working with cutting-edge technology and diverse teams.
- Qualifications: Experience in CRM transformation and strong understanding of Agile methodologies required.
The predicted salary is between 50000 - 60000 £ per year.
CRM Product Lead
Location – Bristol Head Office. Minimum of 2 days per week in office.
What You’ll Be Doing
- Own and drive the CRM product strategy, aligning it with wider customer and commercial goals
- Define and communicate a clear product vision and roadmap, grounded in business priorities and user needs
- Engage senior stakeholders and influence decision‑making across digital and business leadership
- Act as the bridge between business and technology, managing both technical and non‑technical stakeholders
- Lead cross‑functional teams to deliver high‑impact CRM capabilities using Agile methodologies
- Define, track, and evolve KPIs to measure success, adoption, and continuous improvement
- Ensure CRM data supports a single, accurate customer view
- Take accountability for the live CRM platform, ensuring resilience, availability, and effective incident management
- Oversee Agile ceremonies and ensure high‑quality, business‑aligned delivery
What We’re Looking For
- Proven experience delivering CRM transformation or optimisation programmes (ideally MS Dynamics)
- Strong understanding of Agile/Scrum and software development lifecycle practices
- Solid knowledge of CRM workflows, case management, and API integrations
- Experience using Azure DevOps (or equivalent)
- Ability to lead cross‑functional teams and deliver iterative change
- Confident working with senior stakeholders, driving engagement and adoption
- Experience working with offshore development teams
- Degree‑level qualification or equivalent experience in a relevant field
Key Skills & Competencies
- Exceptional stakeholder management and influencing skills
- Strong strategic mindset aligned to customer and business outcomes
- Data‑driven decision‑making with the ability to interpret performance metrics
- Good technical understanding with problem‑solving capability
- Ability to lead without direct authority, inspiring teams to deliver
- Adaptable and comfortable in a fast‑paced, evolving environment
Benefits
Rewards & Financial Benefits
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Private Medical Insurance
- Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work‑Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
Workplace & On‑Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
We are an equal opportunities employer and committed to a diverse, inclusive workplace.
CRM Product Owner in Bristol employer: Ayvens
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Procurement Category Lead, you will not only contribute to our ambitious sustainable mobility goals but also benefit from extensive professional development opportunities and a supportive team environment in the UK. Join us to be part of a forward-thinking company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Owner in Bristol
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Ayvens!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Ayvens would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Ayvens through your school's career services!
We think you need these skills to ace CRM Product Owner in Bristol
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like CRM Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the CRM Product Owner position at Ayvens. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ayvens
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
