At a Glance
- Tasks: Help customers in financial difficulty get back on track with their payments.
- Company: Join a supportive team focused on customer care and financial solutions.
- Benefits: Competitive salary, pension scheme, gym membership, and generous leave policy.
- Other info: Enjoy a vibrant workplace with free breakfast, social events, and personal development opportunities.
- Why this job: Make a real difference by supporting customers and enhancing their financial wellbeing.
- Qualifications: Experience in credit control or collections and excellent communication skills.
The predicted salary is between 27030 - 29000 £ per year.
Summary of Key Purpose
Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date. Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact. Ensure prompt query resolution to facilitate payment. Demonstrate regulatory compliance to deliver good customer outcomes.
Responsibilities
- Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email.
- Dealing with/solving queries on invoices with both internal departments and external customers.
- Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options.
- Deliver a high level of customer service.
- Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit.
- Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders.
- Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required).
- Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change.
Skills & Experience
- Previous experience managing customers in financial difficulty/collections and or credit control.
- Excellent communication skills: written, verbal, report writing and presenting.
- Excellent time management, planning and organisational skills.
- Self‑motivated.
- Proven experience of working under pressure within a process‑driven role focused on daily KPI’s.
- Evidence of sharing own experience and expertise.
- Sound judgement and commercial awareness.
- Strong background of delivering excellent customer service.
- Competent user of Microsoft Office suite of applications e.g. Excel, Word.
What We Offer
- Salary range between £27,030 - £29,000 dependant on experience.
- Competitive pension scheme.
- Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Cycle to Work scheme.
Health & Wellbeing:
- Life Assurance.
- Health assessment options.
- Travel insurance.
- Critical illness cover.
- Personal accident insurance.
Time Off & Work‑Life Balance:
- 25 days’ annual leave + an additional Celebration Day.
- 37.5 hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme.
- Volunteer days.
- Time allocated for personal development.
- Study support (where applicable).
Workplace & On‑Site Facilities:
- Free parking.
- EV charging points.
- Bike storage & shower facilities.
- Complimentary breakfast.
- Staff and social events.
We encourage applications from all backgrounds – we are committed to building a diverse, inclusive, enjoyable and authentic workplace.
Credit Controller | Arrears Recovery & Customer Support in Bristol employer: Ayvens
As a Credit Controller at our company, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive benefits such as a generous pension scheme, annual salary reviews, and opportunities for personal development, we ensure that our team members feel valued and empowered. Located in a vibrant area with excellent facilities, including free parking and gym membership options, we are dedicated to fostering a culture of collaboration and excellence, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller | Arrears Recovery & Customer Support in Bristol
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have a lead on that perfect Credit Controller role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions related to arrears recovery and customer support. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed customers in financial difficulty or resolved queries in previous roles. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Controller | Arrears Recovery & Customer Support in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Credit Controller. Highlight your experience with managing customers in financial difficulty and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your previous experiences have prepared you for this role. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your report writing or presentation skills. We love a good storyteller!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get to see all the perks we offer while you’re at it! Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Controller and the challenges customers in financial difficulty face. Brush up on your knowledge of arrears management and debt recovery processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively resolved customer queries in the past. Think about times when you’ve had to build trust with customers or influence stakeholders. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Support
Be ready to discuss how you would support vulnerable customers. Share any relevant experiences where you’ve helped someone navigate financial difficulties. This shows that you not only have the skills but also the compassion needed for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to customer support and how they handle compliance. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
