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- Tasks: Lead the development and delivery of Ayvens Customer Service Strategy.
- Company: Join Ayvens, a leader in sustainable mobility with a focus on customer care.
- Benefits: Generous pension scheme, 25 days holiday, and a dynamic work environment.
- Why this job: Make a real impact on customer experience and drive change in a growing company.
- Qualifications: Experience in customer service operations and change management methods.
- Other info: 12-month Fixed Term Contract with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Our Business Readiness function provides market leading Customer Care capability to Ayvens Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners.
This is a 12-month Fixed Term Contract.
Key Responsibilities- Organise and complete business impact assessments across the teams impacted by the changes, ensuring the impact on employees and customers is considered.
- Support operational leaders in assessing and highlighting risk & compliance challenges associated with the implementation of change.
- Work with impacted areas and planning team to assess the impact of the change on the function, including any changes in volumes, liaising with the project team to ensure impacts are fed into the master project plan.
- Attend relevant working groups to ensure department needs are adequately represented and that identified impacts, risks and issues are escalated as appropriate to the relevant Head of function.
- Create, manage and monitor the detailed project plan to ensure all business readiness activities are executed in a timely manner. Provide timely summary and status updates as required.
- Lead how divisional change is implemented by supporting colleagues, team managers, SMEs and stakeholders to achieve change activity milestones and target deadlines.
- Co-ordinate the implementation of new or changed service level agreements and key performance indicators required as a result of the project implementation.
- Co-ordinate the implementation of new or amended procedures, ensure skills matrix and training plans are updated and ensure the appropriate quality measures and controls are introduced where required.
- Engagement with L&D to produce the training needs assessment and agree the strategy for training delivery.
- Implement local communications plans to ensure all teams are aware and informed about changes.
- Partner with the central change management function to understand the impact of the company change portfolio on the business area and provide input to the quarterly integrated portfolio review.
- Strong understanding of the operational landscape of the Customer Service Division (Structure, People, Processes and Systems).
- Good understanding of project and improvement management methods including Agile, Lean, APM.
- Experience working on change projects.
- Proactive and able to work as part of a team and as an individual.
- Confident decision-making skills and the ability to prioritise or elevate appropriately.
- Excellent stakeholder management skills, able to build relationships to collect data on time, chase outstanding actions and challenge back where necessary.
- Generous contributory pension scheme.
- 25 days holiday, in addition to.
Business Readiness Lead in Bristol employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Readiness Lead in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ayvens and understanding their Customer Service Strategy. Tailor your responses to show how your skills align with their goals, especially in business readiness and customer experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your understanding of project management methods like Agile and Lean.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Ayvens team.
We think you need these skills to ace Business Readiness Lead in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Readiness Lead. Highlight your experience in customer service strategy and project management, and don’t forget to mention any relevant skills like Agile or Lean methodologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about sustainable mobility and how your background makes you the perfect fit for our team. Be sure to connect your experiences with the key responsibilities outlined in the job description.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead change and improve customer experience. Numbers and outcomes speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Make sure you understand the ins and outs of Ayvens' Customer Service Division. Brush up on their structure, processes, and systems. This will help you speak confidently about how your experience aligns with their operational landscape.
✨Showcase Your Change Management Skills
Be ready to discuss your experience with change projects. Highlight specific examples where you've successfully implemented changes using methods like Agile or Lean. This will demonstrate your ability to lead the Business Readiness function effectively.
✨Engage with Stakeholders
Prepare to talk about your stakeholder management skills. Think of instances where you've built relationships to gather data or resolve issues. This is crucial for the role, so showing you can navigate these dynamics will set you apart.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the role and the company. Ask about their current challenges in customer service or how they measure success in business readiness. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
