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- Tasks: Provide first-line IT support for hardware and software issues via phone, email, and service desk.
- Company: Leading mobility solutions provider in Bristol with a focus on customer service.
- Benefits: Competitive salary, various perks, and a supportive work environment.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers solve their issues.
- Qualifications: Self-motivated with excellent communication skills and a collaborative mindset.
- Other info: Office-based role with shift work, perfect for those seeking hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
A leading mobility solutions provider in Bristol is looking for an IT Service Desk Technician to provide first-line support to customers. You will assist with hardware and software issues through phone, email, and service desk channels.
The ideal candidate should be self-motivated, have excellent communication skills, and be able to work in a collaborative environment. The role requires commuting to the office five days a week, operating on a shift basis. Competitive salary and various perks offered.
Bristol IT Service Desk Technician — First-Line Support employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bristol IT Service Desk Technician — First-Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, make sure you can explain technical issues clearly and concisely. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled hardware or software issues in the past. We love hearing about real-life experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to join our team in Bristol.
We think you need these skills to ace Bristol IT Service Desk Technician — First-Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the IT Service Desk Technician role, so don’t hold back on showcasing your first-line support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your self-motivation and communication skills make you a great fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware and software issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ayvens
✨Know Your Tech Basics
Brush up on your hardware and software knowledge before the interview. Be ready to discuss common issues you might encounter in a first-line support role, like troubleshooting connectivity problems or resolving software glitches.
✨Show Off Your Communication Skills
Since you'll be assisting customers through various channels, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve their issues.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to share experiences where you've worked effectively in a team. Highlight how you contribute to a positive work environment and support your colleagues.
✨Be Ready for Shift Work Questions
As the position operates on a shift basis, expect questions about your flexibility and availability. Show that you're adaptable and willing to take on different shifts to meet the team's needs.
