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- Tasks: Help customers manage accounts and resolve payment queries while reducing financial risk.
- Company: Join Ayvens, a leader in sustainable mobility with a focus on talent development.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with a commitment to sustainability and innovation.
- Why this job: Make a real difference by supporting customers and shaping the future of mobility.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
This is a customer-focused role, working with both internal teams and external customers to resolve queries, manage arrears and deliver excellent service. You will work directly with customers to manage overdue payments, resolve queries and provide support particularly for those experiencing financial difficulty. You will balance a strong customer focus with clear objectives around collections, risk reduction and regulatory compliance.
The key responsibilities of the role are as follows:
- Proactively contact customers (by phone, email and letter) to collect overdue or missed payments.
- Support customers in financial difficulty, offering appropriate solutions and guidance.
- Identify accounts at risk and take action to minimise potential losses.
- Resolve customer queries quickly to enable effective account management.
Credit Control Advisor in Bath employer: Ayvens
Contact Detail:
Ayvens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor in Bath
✨Tip Number 1
Get to know the company! Research Ayvens and understand their mission in sustainable mobility. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills. As a Credit Control Advisor, you'll be dealing with customers regularly. Role-play scenarios with friends or family to get comfortable handling queries and discussing sensitive financial matters.
✨Tip Number 3
Prepare some questions for your interview. Asking about the team dynamics or how they support customers in financial difficulty shows that you’re proactive and ready to engage with the role's challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining the team at Ayvens.
We think you need these skills to ace Credit Control Advisor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight any relevant experience you have in managing accounts, resolving queries, and providing customer support. We want to see how your skills align with our mission at Ayvens!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable mobility and how you can contribute to our team. Be sure to mention your customer-focused approach and any experience dealing with financial difficulties.
Showcase Your Communication Skills: As a Credit Control Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing or examples of past interactions with customers. We love seeing candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ayvens!
How to prepare for a job interview at Ayvens
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and the specific responsibilities of a Credit Control Advisor. Familiarise yourself with common terms and practices in the industry, as well as Ayvens' approach to sustainable mobility. This will show that you're genuinely interested and prepared.
✨Customer Focus is Key
Since this role is all about helping customers manage their accounts, think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations and what solutions you offered to customers in financial difficulty.
✨Practice Your Communication Skills
You'll need to communicate effectively with both customers and internal teams. Practise articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your responses, especially around resolving queries and managing arrears.
✨Show Your Problem-Solving Skills
Prepare to discuss how you would identify accounts at risk and the steps you would take to minimise potential losses. Think of specific strategies or tools you could use to support customers while balancing the company's objectives. This will demonstrate your proactive approach and ability to think critically under pressure.