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- Tasks: Create and publish high-quality documentation from expert insights.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, generous pension, flexible working, and 25 days holiday.
- Why this job: Transform complex knowledge into accessible content that drives change.
- Qualifications: Experience in technical writing and strong collaboration skills required.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are currently seeking two Knowledge Authors who will be responsible for creating, editing, and publishing high-quality documentation based on information provided by subject matter experts (SMEs) and other knowledge holders. An exciting opportunity where you, as the successful applicant, will convert complex business processes, operational practices, customer insight and other critical knowledge into accessible, structured artefacts that will form part of the organisation’s permanent knowledge base. Both roles will be offered for a fixed term of 18 months to support the integration programme.
Responsibilities- Document knowledge articles, workflows, SOPs, FAQs and other reference material as appropriate to the knowledge type.
- Conduct structured interviews and workshops with SMEs and other knowledge holders.
- Translate technical or tacit knowledge into clear, concise, and usable documents.
- Follow templates, standards, and taxonomies established by the Knowledge Manager.
- Collaborate with Business Process Analysts to visualize processes (e.g. flowcharts).
- Ensure all documentation is reviewed, version controlled, and stored in the knowledge repository.
- Maintain documentation quality by adhering to writing guidelines and project standards.
- Support updating and refreshing content to ensure knowledge is always up to date for end users.
- Demonstrable experience in technical writing, process documentation, or knowledge authoring.
- Experience working in large transformation, transition, or knowledge projects is advantageous.
- Strong technical writing and content creation skills.
- Proven ability to simplify and structure complex information.
- Skilled in tools such as Word, Visio, PowerPoint and SharePoint.
- Strong attention to detail and adherence to templates and standards.
- Effective collaboration and interviewing skills.
- Knowledge of financial services or fleet management is desirable.
- Degree or equivalent experience in Communications, Technical Writing, or related discipline.
- Competitive basic salary.
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays.
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy / sell (subject to conditions).
- Flexible working options available.
- Generous Employee Referral Scheme (£1000).
- EV charging points, bike storage, car parking.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Knowledge Author (Transformation) in Slough employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Author (Transformation) in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around sustainable mobility, so you can show how you fit into their vision.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of your past work that demonstrate your technical writing and collaboration abilities. Make it relatable and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Knowledge Author (Transformation) in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Knowledge Author role. Highlight your experience in technical writing and any relevant projects you've worked on. We want to see how your skills align with our needs!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include examples of how you've simplified complex information or created structured documents. This will help us see your potential as a Knowledge Author.
Follow the Guidelines: Pay attention to the application guidelines we provide. Use the templates and standards mentioned in the job description to show that you can follow instructions and maintain quality in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ayvens Group
✨Know Your Stuff
Before the interview, dive deep into the role of a Knowledge Author. Familiarise yourself with technical writing principles and the specific documentation types mentioned in the job description. This will help you speak confidently about your experience and how it aligns with their needs.
✨Showcase Your Skills
Prepare examples of your previous work that demonstrate your ability to simplify complex information. Bring along samples of documentation you've created, especially if they relate to process documentation or knowledge authoring. This will give the interviewers a clear picture of your capabilities.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about their current knowledge management processes. Inquire about the tools they use, like Word or Visio, and how they collaborate with SMEs. This shows your genuine interest in the role and helps you understand their expectations better.
✨Emphasise Collaboration
Highlight your collaboration skills, especially your experience working with SMEs and Business Process Analysts. Share specific instances where you successfully gathered information through structured interviews or workshops, as this is crucial for the role.
