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For Companies At a Glance
- Tasks: Manage vehicle administration tasks and ensure top-notch customer service.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Starting salary of £24,297, generous holidays, and employee perks.
- Why this job: Be part of a dynamic team shaping the future of mobility.
- Qualifications: Experience in fast-paced admin roles and strong communication skills.
- Other info: Opportunities for career growth and a commitment to sustainability.
The predicted salary is between 20000 - 30000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity to join a market leading organisation for a fixed term until 31st Dec 2026. This is a varied administration focussed role in a busy team.
Key Purpose
- To ensure task management is carried out to the highest level on the following:
- Ancillary RFL Management which includes taxing of 140,000 vehicles
- V5 administration, which includes auditing the daily received documents
- Handling customer requests, and working with suppliers
- Managing MOT data management
- Manage the Cherished plate service for our customers
- Responsible for the Safety Recall Administration
- Administration support on uninsured vehicles
- Processing of Fines and Penalties, which includes invoice queries
- Maintaining vehicle data, identifying, and correcting any anomalies in the data
- Receipt of inbound customer telephone enquiries and the co-ordination, ensuring appropriate action/response as necessary from the business
- Take full ownership, investigate, and respond to all customer queries via an inhouse customer query system, email, phone and by post
- To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis
Responsibilities
- Build relationships and develop the trust of our customer and suppliers to ensure service levels are achieved
- Production of identified daily and weekly fleet administration reporting
- Actively display and demonstrate the corporate values Authenticity, Commitment, Collaboration and Curiosity
- Maintain a high level of service focus
Skills, Experience & Background
- Demonstrable experience of working in a fast paced administrative environment where preparation, planning and organisation is evident
- Experience of working in a customer contact environment where there is a requirement to build relationships at various levels
- Knowledge and/or experience of the car leasing industry and relevant government legislation preferred but not essential
- Experience of working in an environment where attention to detail is key and accuracy has been a fundamental requirement of the job
- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
- Working knowledge of core Microsoft Applications (Word and Excel)
- Strong communicator, fluent in business English language written and verbal
What’s in it for you
- Starting salary of £24,297.00
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy / sell (subject to conditions)
- Travel Insurance (cost associated)
- Dental Insurance (cost associated)
- Eligibility for Annual Bonus Scheme
- Enhanced parental leave
- Generous Employee Referral Scheme (£1000)
- Cycle2work Scheme
- EV charging points, bike storage, shower & changing facilities, car parking
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
In-Life Administration Executive in Slough employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Life Administration Executive in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your communication skills. Whether it’s answering questions or asking your own, being articulate and confident can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace In-Life Administration Executive in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the In-Life Administration Executive role. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your proficiency in business English.
Highlight Your Attention to Detail: This position requires a keen eye for detail, especially when managing vehicle data and processing fines. Be sure to mention any past experiences where your attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ayvens Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an In-Life Administration Executive. Familiarise yourself with tasks like vehicle data management and customer query handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your experience in building relationships and handling customer queries. Think of specific examples where you've successfully resolved issues or improved service levels, as this will highlight your suitability for the position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to talk about how you ensure precision in your work. You might want to share examples of how you've managed data or processed documents meticulously in previous jobs, as this will resonate well with the interviewers.
✨Embrace the Company Values
Ayvens values authenticity, commitment, collaboration, and curiosity. During your interview, try to weave these values into your responses. Share experiences that reflect these principles, showing that you align with the company's culture and are ready to contribute positively to the team.
