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- Tasks: Provide top-notch customer service and resolve queries via phone and email.
- Company: Join Ayvens, a leader in sustainable mobility with a vibrant team culture.
- Benefits: Starting salary of £24,297 plus a great working environment and benefits.
- Why this job: Be part of a transformative journey towards sustainable mobility and customer satisfaction.
- Qualifications: A-level education or equivalent and experience in customer-facing roles.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 24297 - 24297 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Customer Service Advisor to join our Corporate Driver team located in Slough (SL1 4AA) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience within a customer facing role. A tremendous opportunity to join a market leading business. Starting salary will be £24,297 per annum in addition to a great working environment and benefits.
Purpose of role- Provide clear and accurate service and support to our customers
- Manage customer queries and requests through both email and telephone calls to a successful and timely resolution
- Deliver a professional and engaging ‘front of house’ service to our customers and external contacts
- Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partners
- Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution
- Provide timely and accurate information to our customers to minimise queries and complaints
- Deliver client specific tasks and processes within agreed SLAs
- Utilise all tools & systems provided by LeasePlan and its suppliers
- Build rapport and confidence within our customer base
- Educated to A-level standard or equivalent
- Excellent command of spoken English to enable telephone communication with customers
- Good command of written English to enable email communication with customers
- Customer facing experience
- Ability to deal calmly and professionally with customers on the telephone
- Strong work ethic
- Ability to show empathy and support to customers
- Resilience
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Service Advisor in Slough employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company! Research Ayvens and understand their mission in sustainable mobility. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Ayvens. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, both written and verbal, make sure to demonstrate your excellent command of English. Use clear and concise language in your application to show us you can engage effectively with customers.
Emphasise Your Problem-Solving Abilities: We’re looking for someone who can handle customer queries calmly and professionally. In your application, share examples of how you've successfully resolved issues in the past. This will help us see your resilience and work ethic in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ayvens!
How to prepare for a job interview at Ayvens Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle queries and complaints effectively, as this role is all about providing clear and accurate support. Be ready to share examples from your past experiences where you successfully resolved customer issues.
✨Showcase Your Communication Skills
Since excellent spoken and written English is crucial for this position, practice articulating your thoughts clearly. During the interview, demonstrate your ability to communicate professionally, whether it’s through answering questions or asking insightful ones. This will show that you can engage with customers effectively.
✨Emphasise Empathy and Resilience
Prepare to discuss how you handle difficult situations with customers. Share stories that highlight your empathy and resilience, especially in challenging scenarios. This will resonate well with the company’s commitment to customer satisfaction and their values of authenticity and collaboration.
✨Research Ayvens and Their Values
Familiarise yourself with Ayvens’ mission and values, particularly their focus on sustainable mobility. Being able to align your personal values with theirs during the interview will demonstrate your genuine interest in the company and its goals, making you a more appealing candidate.
